The posting
Work Location:
Markham, Ontario, Canada
Hours:
35
Line of Business:
Analytics, Insights, & Artificial Intelligence
Pay Details:
$66,800 - $94,300 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
PRIMARY PURPOSE OF THE JOB:
- The Business Performance Insights Analyst, is a leadership support role responsible for supporting the fraud performance, productivity, and operational effectiveness team across fraud operations. This role provides support which enables fraud operations to operate efficiently, consistently, and at scale.
- By establishing disciplined operating models, front-end funnel optimization, and continuous improvement practices, this role supports the fraud investigation teams to maximize net capture, reduce cycle times, and sustain high-quality outcomes. The role serves as a critical enabler of fraud strategy, ensuring that people, processes, and tools are aligned to business priorities and risk appetite.
MANDATE:
- To support the leader of the Fraud Performance & Operational Excellence function by supporting performance management reporting and report production.
KEY ACCOUNTABILITIES:
Customer:
- Support clarity, transparency, and quality in fraud decision-making through strong performance standards and quality assurance practices.
- Provide insights to investigation teams with clear playbooks, training, and tools that support sound judgment and consistent customer outcomes.
- Support the secure handling of customer information through adherence to operational controls, privacy requirements, and established processes for managing sensitive data.
- Reinforce fair, consistent, and accountable customer-facing fraud processes through day-to-day operational support, process discipline, and adherence to established standards
- Support customer-facing partners by providing operational fraud guidance, insights, and process support that enable consistent, risk-informed customer outcomes.
Shareholder:
- Support fraud performance reporting and governance processes, including the coordination, organization and maintenance of KPIs, scorecards, targets, and executive reporting.
- Contribute to initiatives that support improvements in net capture rate, cost avoidance, cycle time reduction, referral quality, and capacity utilization.
- Support front-end fraud funnel activities, including intake, triage, prioritization, and routing processes that help improve value realization.
- Provide operational support for productivity and efficiency activities to help sustain throughput and effective use of investigative capacity.
- Support quality assurance processes that help validate investigation quality, adherence to standards, and performance consistency.
- Identify operational risks, inefficiencies, and leakage points, and support follow-up actions to help protect financial outcomes.
- Partner with Fraud teams, Journey, AI2, DAI, and SEO partners to support the adoption, implementation, and optimization of fraud tools, analytics, and AI-enabled solutions.
- Support audit readiness and documentation requirements across performance, enablement, and operational governance activities.
- undefined
Employee/Team:
- Contribute to training and upskilling activities aligned to fraud trends, business priorities, and identified capability gaps.
- Reinforce a culture of continuous improvement, accountability, and learning through consistent operational practices and team support.
- Support timely communication of priorities, performance insights, and changes affecting fraud teams.
- Contribute to a fair, inclusive, and collaborative work environment that supports engagement, innovation, and operational excellence.
- Support the Fraud function and broader enterprise objectives through consistent representation of team priorities and practices.
- Maintain current knowledge of emerging trends, business developments, and related tools and techniques to support operational effectiveness.
BREADTH & DEPTH:
- Apply financial and operational knowledge to support the interpretation of performance results, including cost avoidance, productivity benefits, capacity impacts, and net capture outcomes.
- Support the development of fraud-related business cases, benefit realization approaches, and investment materials by contributing financial assumptions, trade-offs, and expected outcomes.
- Prepare and contribute to executive-level materials such as performance decks, scorecards, and reporting for senior leadership, Finance, and governance forums.
- Support alignment between operational metrics and financial reporting requirements through partnership with Finance, DAI, SEO, and Actuarial teams.
- Provide subject matter support in fraud performance management, operational excellence, workforce enablement, and quality governance.
- Apply knowledge of high-volume operational models, performance analytics, and continuous improvement practices to support fraud operations.
- Support work across multiple fraud performance and operational excellence activities that contribute to financial outcomes, operational efficiency, and fraud maturity.
- Build and maintain cross-functional partnerships across Fraud Operations, Journey, Claims, Policy, Finance, AI2, DAI, SEO, and Risk to support shared objectives.
- Apply sound judgment in complex, evolving, and ambiguous fraud environments to support effective decision-making and execution.Support alignment between fraud strategy, operating models, and day-to-day execution through disciplined operational practices.Support audits, risk reviews, and governance activities related to fraud performance and operational effectiveness.Reports to Senior Manager, Fraud Performance & Operational Excellence.
EXPERIENCE AND/OR EDUCATION:
- Undergraduate degree in Business, Finance, Economics, Accounting, Risk Management, or a related field.
- 3–5+ years of progressive leadership experience within fraud, insurance operations, risk management, or financial services.
- History of supporting performance management, operational excellence, enablement, or large-scale transformation initiatives.
- Strong analytical capability with the ability to translate performance insights into operational and business actions.
- Experience supporting business case development, executive reporting, and financial performance analysis within complex operational environments.
- Proven ability to influence across matrixed organizations without direct authority.
- Experience working with fraud technology platforms, analytics, or AI-enabled solutions preferred.
Who We Are:
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
