Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 days ago

Customer Retention Specialist - Japanese Speaker

teamviewer130 open roles

Where
Adelaide, Australia
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Retention Specialist - Japanese Speakerteamviewer · Adelaide, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on teamviewer's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Customer Retention Specialist for the Japan market, you will play a pivotal role in supporting our subscription business model by proactively managing customer relationships at the point of renewal. You will work directly with existing customers to re-confirm their needs, address concerns, and guide them through the renewal process – ensuring continued satisfaction and long-term retention.

  • This role is ideal for someone with excellent communication skills, customer-first mindset, and a strong commercial acumen. You'll collaborate closely with cross-functional teams including Sales, Customer Support, and Finance.
  • Re-establish and confirm customer needs: Proactively engage with customers approaching subscription renewal to revisit their current setup, understand how they’re using TeamViewer solutions, and ensure those solutions still align with their business goals.
  • Handle renewal-related inquiries: Respond promptly and professionally to inbound customer queries via phone and email, covering topics such as contract terms, billing, subscription plans, and product capabilities.
  • Conduct customer needs analysis and solution mapping: Take a consultative approach to explore customers’ evolving business requirements. Identify opportunities for additional value through upgraded plans, complementary products, or improved license structures.
  • Support data-driven decision-making: Collaborate with the broader retention team to gather structured feedback from customers. Identify common concerns, reasons for churn, and opportunities to enhance customer satisfaction.
  • Assist with strategy development and execution: Contribute to the design and roll-out of targeted retention strategies tailored to specific customer segments (e.g. by industry, size, or product usage level). This includes participating in testing new messaging, pricing models, or engagement approaches.
  • Accurate CRM management: Maintain up-to-date customer records, renewal statuses, feedback, and activity notes in Microsoft 365 or other CRM tools to support accurate forecasting and reporting.
  • Cross-functional collaboration: Work closely with Customer Success Managers, Sales, and Support teams to coordinate renewal efforts and ensure customers receive a cohesive experience throughout their journey.

Meet and exceed KPIs: Take ownership of personal and team renewal targets, contributing to overall retention goals for the Japan region.

Requirements

  • Fluent in Japanese with business-level proficiency in English.
  • 1-3 years' experience in customer retention, inside sales, account management, customer service, and/or working experience in Japan.
  • Strong communication, relationship-building, and stakeholder management skills, with the ability to influence decisions and effectively engage business customers across Australia and New Zealand.
  • Customer-focused, proactive, and solution-oriented mindset, demonstrating initiative, accountability, and the ability to handle objections and customer concerns.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency with CRM platforms and business productivity tools, including Microsoft 365, Office, and Outlook.
  • Experience in SaaS or technology environments, including familiarity with subscription-based business models.
  • Understanding Japan market dynamics, business challenges, and customer drivers.
  • Strong analytical skills, with the ability to interpret data and identify churn risks, customer trends, and upsell opportunities.

What we offer

  • Onsite Onboarding in our Adelaide office for an optimal start
  • Public transport friendly offices
  • Regular Team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • Hybrid and Flexible work time
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country
  • We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against teamviewer's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on teamviewer's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    teamviewer's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.