Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 106 days ago

Customer Success Manager, Mid-Market (French Speaking)

teamviewer133 open roles

Where
Porto, Portugal
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager, Mid-Market (French Speaking)teamviewer · Porto, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on teamviewer's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 106 days ago

The posting

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Mid-Market Customer Success Manager (CSM) at TeamViewer, you will act as a trusted advisor to a portfolio of mid-sized customers, ensuring they achieve measurable business value from our solutions.

You will manage a larger, dynamic portfolio of customers, focusing on driving adoption, retention, and scalable customer engagement. By combining strong relationship management with data-driven insights, you will play a key role in securing long-term customer success and identifying growth opportunities.

Customer Relationship & Engagement

  • Manage a portfolio of mid-market customers across multiple industries and regions
  • Build trusted relationships with key stakeholders and act as the primary post-sales contact
  • Drive structured engagement through regular touchpoints, lifecycle outreach, and business reviews
  • Establish yourself as a strategic partner while maintaining scalability across your customer base

Adoption & Value Realization

  • Ensure successful onboarding and enablement of customers
  • Drive product adoption and help customers maximize the value of TeamViewer solutions
  • Guide customers in translating use cases into measurable business outcomes
  • Support customers in realizing ROI and achieving their defined success criteria

Customer Health & Risk Management

  • Monitor customer health, engagement, and usage metrics to proactively identify risks
  • Develop and execute mitigation plans to prevent churn and improve retention
  • Maintain clear visibility on renewal status, customer sentiment, and success plan progress

Commercial Awareness & Growth

  • Identify upsell and cross-sell opportunities within your portfolio
  • Collaborate closely with Sales and Account Managers to drive account expansion
  • Contribute to predictable renewals and overall net revenue retention

Internal Collaboration & Voice of the Customer

  • Act as the voice of the customer internally by sharing insights with Product, Marketing, and Engineering
  • Coordinate cross-functional teams (Sales, Support, Solutions Engineering) to resolve customer needs
  • Contribute to improving customer success processes and scalable engagement models

Requirements

  • 2–5 years of experience in Customer Success, Account Management, or a similar customer-facing role (preferably in SaaS/software)
  • Fluency in both English and French
  • Proven ability to manage multiple customers simultaneously in a structured and scalable way
  • Strong communication, presentation, and stakeholder management skills
  • Ability to understand technical concepts and translate them into customer value
  • Comfortable using CRM and customer success tools
  • Experience in driving customer adoption, retention, and satisfaction
  • Highly organized with strong prioritization and problem-solving capabilities
  • Data-driven mindset with experience analyzing customer health and usage metrics
  • Experience working cross-functionally in an international environment

What we offer

  • Onsite Onboarding in our HQ office for an optimal start
  • Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
  • Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
  • Public transport friendly offices
  • Option to lease an e-bike (Germany only)
  • Special terms for local gyms
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • Hybrid and Flexible work time
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country
  • We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against teamviewer's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on teamviewer's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    teamviewer's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.