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Open nowFirst seen 31 hours ago

AWS Connect Engineer

Tech Talent International214 open roles

Where
Toronto, ON, Canada, Remote
Work mode
Remote
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Your applicationOpen nowAWS Connect EngineerTech Talent International · Toronto, ON, Canada, Remote

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 31 hours ago

The posting

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.

Role(s) Required: AWS Connect Engineer

Location: Remote (Canada/US)

Required Start Date: ASAP

Required End Date: 6 months + renew

Type: Contract

Total Hours Approved Per Role: 40h/week

Rate: Open based on expectations but target rate is $75-95/hr C2C

  • Design and configure Amazon Connect solutions to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc.
  • Contact Centre Configuration in Amazon Dynamo DB
  • Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
  • Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
  • Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
  • Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
  • Provide technical support and guidance to contact centre operations teams and end users.
  • Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.
  • Prior Contact Center Experience with Genesys development is highly desired
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