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Open nowPosted 45 days ago

IT Support Engineer (L1/L2)

TechBlocks57 open roles

Where
Ahmedabad
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Your applicationOpen nowIT Support Engineer (L1/L2)TechBlocks · Ahmedabad

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. TechBlocks postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 45 days ago

TechBlocks median: 1 days open

The posting

Job Title: IT Support Engineer (L1/L2) / End User Computing (EUC) Engineer

Location: Ahmedabad

Experience: 3–6 Years

Employment Type: Full-Time

Role Overview

We are looking for a proactive and customer-focused IT Support Engineer (L1/L2) to provide technical support for end-user computing environments across Windows and macOS platforms. The ideal candidate will have hands-on experience in desktop support, Microsoft 365 administration, Active Directory user management, networking fundamentals, and troubleshooting enterprise IT infrastructure issues.

Key Responsibilities

End User Support

  • Provide L1/L2 support for Windows and macOS desktops, laptops, and peripheral devices.
  • Diagnose and resolve hardware, software, operating system, and application-related issues.
  • Support onboarding and offboarding activities, including device provisioning and user setup.
  • Handle service requests and incidents through ticketing systems while meeting SLA requirements.

Microsoft 365 & Collaboration Tools

  • Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office Suite.
  • Troubleshoot email, calendar, mailbox, and collaboration-related issues.
  • Support VPN connectivity, remote access solutions, and remote workforce environments.

Identity & Access Management

  • Create, modify, disable, and manage user accounts in Active Directory.
  • Manage password resets, group memberships, distribution lists, and access permissions.
  • Support user authentication and access-related troubleshooting.

Infrastructure Monitoring & Maintenance

  • Monitor system health, backups, antivirus status, and patch management activities.
  • Perform routine maintenance of Windows and macOS systems.
  • Ensure endpoint security compliance and software updates are applied regularly.

Virtualization Support

  • Provide basic support for VMware and Hyper-V environments.
  • Assist in troubleshooting virtual machine-related issues and resource allocation concerns.

Network Troubleshooting

  • Troubleshoot LAN, WAN, DNS, DHCP, VPN, firewall, and Wi-Fi connectivity issues.
  • Diagnose network performance problems and coordinate with infrastructure teams for resolution.
  • Support office network devices, printers, and communication systems.

Documentation & Process Improvement

  • Maintain accurate documentation of incidents, resolutions, and IT procedures.
  • Contribute to knowledge base articles and standard operating procedures.
  • Identify recurring issues and recommend preventive measures.

Required Skills & Qualifications

  • 3–6 years of experience in IT Support, Desktop Support, Service Desk, or EUC Support roles.
  • Strong hands-on experience with Windows 10/11 and macOS support.
  • Experience supporting Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
  • Good understanding of Active Directory administration and user lifecycle management.
  • Experience with VPN, remote access tools, and endpoint management.
  • Knowledge of networking concepts including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and firewall troubleshooting.
  • Experience monitoring backups, antivirus solutions, and patch management processes.
  • Basic exposure to VMware and/or Hyper-V virtualization platforms.
  • Strong troubleshooting, analytical, and customer service skills.
  • Excellent verbal and written communication skills.

Preferred Skills

  • Exposure to Microsoft Intune, SCCM, JAMF, or other endpoint management tools.
  • Knowledge of ITIL processes and ticketing tools such as ServiceNow, Jira, Freshservice, or Zendesk.
  • Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or ITIL Foundation are a plus.

Key Skills

Windows Support, macOS Support, Desktop Support, End User Computing, EUC, Service Desk, Helpdesk, Microsoft 365, Outlook, Teams, OneDrive, Active Directory, VPN, Remote Access, DNS, DHCP, LAN, WAN, Wi-Fi, Firewall, VMware, Hyper-V, Antivirus, Patch Management, Backup Monitoring, SCCM, Intune, JAMF, ServiceNow, ITIL.

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