Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 hours ago

IT Technical Support Analyst II

TECOMET66 open roles

Where
Woburn, MA, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Technical Support Analyst IITECOMET · Woburn, MA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TECOMET's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 4 hours ago

The posting

Position Summary

The IT Technical Support Analyst II provides technical support and assistance to customers, whether on the phone, via remote app, or in person. Their primary responsibility is to ensure a user’s overall satisfaction. This individual will ensure computer related functions within the company are operating at high levels of availability and security of the supported business applications and provide adequate training to meet the daily operating needs of the company as well as long term needs within computer related and manufacturing technologies. This individual will work as a team responsible for managing, monitoring, and reporting on complex systems and processes. This individual will assist the Disaster Recovery Team leader to ensure continuity of data and systems, as well as assist the internal audit team (as required) ensuring all required controls are being monitored and met.

Principle Responsibilities

  • Works with vendors for pricing and availability of equipment, materials, and labor
  • Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems
  • Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement
  • Provides general advice and specific recommendations to leadership on key areas of expertise
  • Performs high-level troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization
  • Provides quick response time to analyze problems and provide customer support.
  • Simplifies operational practices to remove non-value-added steps
  • Maintains network availability and security
  • Installs software/hardware to empower users to better accomplish their jobs
  • Ensures software and systems are available to quickly get users onto the network
  • Manage input/output fleet, including printers and scanners
  • Maintains Information Technology systems documentation

Qualification Requirements

Credentials/Experience:

  • Associate’s Degree or equivalent; or three to five years related experience and/or training or equivalent combination of education and training.
  • Recommended: Microsoft Technology Associate (MTA) formerly Microsoft Certified Professional (MCP)
  • Recommended: ITIL Foundations Course

Knowledge, Skills, and Abilities:

  • Computer hardware and setup
  • ServiceDesk operations
  • Database environments
  • Operating systems such as Microsoft Windows, Server, and Hypervisors
  • Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution
  • Multi-factor authentication
  • Local area networking
  • Scheduling work to achieve department goals
  • Customer focused environment
  • Operating system management
  • Network communications
  • Data processing

Personal Attributes:

  • Strong organizational skills
  • Verbal and written communication and listening skills
  • Problem solving and evaluation
  • Process improvement
  • Project management
  • Good communication skills
  • Good interpersonal skills
  • Analyze communications
  • Be flexible to adapt to changes in the marketplace
  • Improve process of information flow
  • Problem solver
  • Prioritize and multitask
  • Keep current in changing work methods
  • Maximize opportunities for the business
  • Meet goals and objectives set for department

Other Requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee could be required to stand. The employee could frequently be required to walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear. The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee could occasionally lift

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against TECOMET's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TECOMET's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TECOMET's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.