Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 hours ago

Customer Success Manager (Tellent HR)

Tellent12 open roles

Pay
€55,000 – €65,000 a year
Where
Amsterdam, Noord-Holland, Netherlands
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager (Tellent HR)Tellent · Amsterdam, Noord-Holland, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Tellent's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Tellent postings stay open a median of 22 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 12 hours ago

Tellent median: 22 days open

The posting

Join our new Tellent HR squad and help shape the customer experience from the ground up. You’ll own the full customer journey, from onboarding and adoption through retention and growth, while helping us build the playbooks, processes, and ways of working the squad will scale on. Most of your time is spent with customers, with space to develop strategy and improve how we work. If you’re energised by ambiguity and want to build something meaningful in a growing SaaS business, this is for you.

Your 12-Month Journey

  • During the first 3 months: Learn the product and our customers, build internal relationships, and start one-to-one customer conversations to understand your portfolio’s value and risk.
  • Within 6 months: Independently manage a customer portfolio across onboarding, adoption, renewals, and health, and contribute to repeatable processes and reporting.
  • After 1 year: Become a trusted expert in the Tellent HR customer journey and help move us toward scalable, one-to-many programmes.

What You’ll Be Doing

  • Own the customer journey: Guide customers through onboarding, adoption, renewal, and growth so they get real value from Tellent HR.
  • Manage health and risk: Spot early warning signs, build action plans for at-risk customers, and handle escalations with the right internal support.
  • Drive retention and growth: Own the CS activities behind GRR and NRR, and pass qualified cross-sell and upsell leads to Sales.
  • Build from scratch: Help create playbooks, processes, reporting, forecasting, and tooling for the new squad.
  • Scale our approach: Start high-touch and one-to-one, then help develop one-to-many programmes as patterns emerge.
  • Collaborate: Work closely with Onboarding, Customer Success, Product, Support, and Sales, and bring customer feedback and market insights back to the business.

What You Bring

  • Experience in a customer-facing B2B SaaS role (Customer Success, Account Management, Onboarding, Implementation, or similar) and an understanding of how value, retention, and growth connect.
  • Strong written and verbal communication skills in English (minimum C1 level or higher). Dutch/German are a big plus.
  • Comfort with ambiguity and a drive to build structure where none exists.
  • A balance of hands-on execution and strategic thinking, in a role that is primarily customer-facing.
  • Confidence handling escalations and bringing the right people together.

What We Offer

  • Hybrid working from our canal-side Amsterdam office
  • Diverse and international team environment
  • €1,500 annual learning budget + 2 dedicated learning days
  • Pension plan, wellness perks & commuting/travel reimbursement
  • 28 paid holiday days + 2 additional days in 2026
  • Work from anywhere for up to 4 weeks per year
  • Apple MacBook and all the tools you need to succeed
  • €200 home office budget + work-from-home allowance

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.

AI in our recruitment process

We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected].

If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Tellent's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Tellent's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Tellent's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.