The posting
TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.
TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.
The primary responsibility of a TerrAscend Wellness Associate is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service.
Why TerrAscend?
Responsibilities:
- Assist patients and caregivers and/or customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
- Management of patient records through the State mandated system and POS system.
- Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
- Maintain knowledge of state regulatory requirements and guidelines.
- Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
- Assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care.
- Develop and maintain strong relationships with patients and caregivers and/or customers by anticipating needs.
- Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
- Other duties as assigned.
Qualifications & Experience:
- High School Diploma or GED required.
- Cannabis experience a plus.
- At least 1 year of customer service, retail or related experience preferred.
- Ability to create and maintain a customer focused culture
- Must be available to work flexible schedules, including weekends, holidays, and overtime as needed.
- Strong organizational, communication, computer, and multitasking skills.
- Background Check Required
What We Offer
- Health & Wellness** — Comprehensive medical, dental, and vision coverage for eligible team members.
- Plan for Your Future** — 401(k) savings opportunities to help support your financial goals.
- Time to Recharge** — Paid time off and company holidays for eligible team members.
- Grow Your Career** — Learning, development, and opportunities to build your career across a growing organization.
- Employee Perks** — Team member discounts and additional programs designed to recognize and support our people.
- Support When You Need It** — Resources and programs focused on your overall well-being.
*Benefits and eligibility may vary based on employment status, location, and other applicable factors.*
Background Check Requirement
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.
Working Conditions
This position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation.
The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation.
EEO Statement
TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.
Disclaimer
This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
TerrAscend Participates in E-Verify
Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.
E-Verify Participation Notice: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Right to Work Notice: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
Statement on External Recruiting Agencies
TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.
