The posting
Responsibilities
- Own assigned support tickets, including documentation and housekeeping, and execute the required work using command-line interface (CLI) tools and user-interface (UI) operations.
- Support the development team through knowledge sharing, user acceptance testing (UAT), and code research.
- Monitor system component performance and feed back to the development team to tune systems for scalability and resilience.
Qualifications and experience
- Diploma or degree in Computer Science, Information Technology, Engineering, or a related field
- 2-4 years of experience in technical support, application support, or production operations (fresh graduates with relevant internships or projects may be considered)
Technical skills
- Hands-on experience with Linux/Unix and CLI tools, including shell commands and basic scripting (Bash, Python, or similar)
- Working knowledge of SQL for querying and validating data
- Familiarity with ticketing and ITSM tools (e.g. Jira, ServiceNow)
- Ability to read and understand application code and logs to help trace issue
- Understanding of the software development lifecycle and UAT processes



