The posting
Job Description
At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As Practice Administrator III, you’ll plan, organize, staff, and direct clinical section activities in collaboration with designated physician leaders. You’ll support planning, performance management, performance improvement, coaching, staffing, budgeting, policies and procedures, and collaboration with academic partners on research and academic pursuits.
Responsibilities
- Ensures delivery of quality, cost-effective patient care within a family-centered care environment through service-based and cross-functional performance-improvement activities
- Coordinates improvements in patient access and flow, patient and family satisfaction, referring physician satisfaction, research and clinical outcomes, and employee satisfaction and retention
- Monitors the resolution and escalation of patient and family issues and coordinates special service-recovery efforts
- Budgets and plans for expected levels of professional fee and technical revenue, routinely reports revenue status and changes, and generates action plans to address financial issues
- Monitors a budget-sensitive service model, including departmental staffing requirements, productivity levels, and related services provided by other departments
- Adapts the service model based on strategic considerations and short-term fluctuations in the operating environment
- Coordinates departmental planning and process improvement across patient care, research, and academics
- Reviews proposed project initiatives for strategic relevance and resource requirements and facilitates departmental prioritization
- Partners with leaders across the organization and other clinical sections to raise and resolve issues
- Provides support for new program development, faculty recruitment, credentialing, and faculty development
- Provides structured staff feedback through annual development plans and follow-up at least twice a year
- Addresses staff performance issues in accordance with established policies
- Participates in system-wide and academic projects as appropriate
Qualifications
- Bachelor’s degree in business, health care, or a related field required
- Five years of health care operations experience required
- Three years of supervisory experience or completion of an ACHE Postgraduate Administrative Fellowship with two years of supervisory experience required
About Us
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.
Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
