The posting
Job Description
We’re looking for a Referral Transcriptionist, someone who’s ready to grow with our company. In this position, you will transcribe referrals from external providers by retrieving physician referral orders from an electronic system and entering customer data and referral details into the electronic medical record (EMR).
Responsibilities
Job Duties & Responsibilities
Transcribes referrals (and all associated work activities) that are received from external providers sending patients to specialties in the hospital’s EMR.
Determine the appropriate referred-to department specialty and reason for referral when referral is received via fax or digital interoperability exchanges when referral is submitted on any form other than the hospitals published referral forms.
Follows organizational policy for patient identification in EMR to avoid duplication of patient records. Checks for existing medical records using approved patient look up methods. If no medical record exists, employee will register the patient and create a medical record. Assures that all demographic information (ie: patient name, patient date of birth, patient contact information) is complete and accurate.
Accurately identifies the appropriate referring provider and associated referring provider for demographic details. Submits and signs orders into EMR utilizing correct referring provider selections.
Determines if provider SER record requires creation or update for proper signing privileges in EMR and follows departmental processes to resolve.
Properly documents notes on the referral within the mechanism of receipt (Epic, Rightfax, Redcap, etc.) per departmental guidelines when referral is unable to be processed immediately.
Follow up on any unresolved or pending referral documents in a timely manner and in alignment with departmental guidelines.
Makes outbound calls to referring providers offices with queries in relation to processing their referrals in a timely, efficient, and professional manner and when needed, send referral back to referring provider’s office when making an outbound call to obtain missing information.
Provides referral instructions, information, and advice to referring provider customers, as needed.
Determines if referral is unable to be process due to submittal from provider type without signing privileges and properly communicate this information to the sender with instructions on next steps for having referral submitted by appropriate provider type.
Alerts team leader of any issues/concerns that require escalation for completion, or which may indicate a larger underlying issue.
Maintains and develops a strong level of organizational/departmental knowledge and keeps up to date with any new processes or procedures assigned to a particular department assignment.
Works towards defined, achievable targets with dedicated work ethic and team-oriented mindset.
Demonstrates exemplary customer service skills by seeking and accepting feedback for professional etiquette and seeking self-improvement in a positive manner.
Represents the organization in a positive and professional manner at all times.
Displays a positive attitude and high level of commitment to the responsibilities of the role.
Attends and satisfactorily participate in daily departmental touch base meetings and/or processes aimed at ensuring departmental service level standards are achieved.
Attends meetings to discuss overall performance with department leadership along with staff meetings and other department meetings as requested.
Complies with all security requirements identified under HIPAA/PHI and as outlined in Texas Children’s policies.
Individually reviews all assigned referral order(s) and accurately selects/transcribes all order information into the appropriate order fields in EMR.
Develops and maintains a strong working knowledge of all existing and new processes associated with successfully collecting patient referral information submitted within the Epic interface error work queues.
Develops a strong working knowledge of all existing and new referral intake platforms utilized by hospitals (ie: Care Everywhere Referral Messaging, Care Everywhere Referral Management, other digital interoperability exchanges, etc.).
Maintains consistent understanding of departmental service level standards and processing guidelines as evidenced by performing activities in alignment with departmental guidelines and leadership directives.
Qualifications
Skills & Requirements
H.S. Diploma or GED required
Associate's degree preferred
2 years Data entry, clerical, customer service, healthcare coding, healthcare administration, business, or clinical healthcare experience
Experience in a medical office or hospital environment
About Us
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.
Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
