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Open nowPosted 232 days ago

Helpdesk Support Specialist | Barcelona

TGS645 open roles

Where
Barcelona, Catalunya [Cataluña], Spain
Work mode
On site
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Your applicationOpen nowHelpdesk Support Specialist | BarcelonaTGS · Barcelona, Catalunya [Cataluña], Spain

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TGS's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. TGS postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 232 days ago

TGS median: 1 days open

The posting

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Helpdesk/IT Support Desktop Specialist. This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

  • Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
  • Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
  • Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
  • Adhere to procedures for logging, reporting and monitoring helpdesk requests.
  • Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills and Experience:

  • Must be fluent in the English language
  • The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
  • Highly self-motivated and with reasoning skills
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows11 PRO)
  • Knowledge of MacOS is desirable
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
  • Knowledge of Antivirus and Spyware removal techniques
  • Ability to quickly diagnose and fix problems
  • Ability to articulate and maintain attention to technical details
  • Ability to open a computer and replace defective components
  • Desire to learn new skills
  • Ability to follow through and document issues as well as resolutions
  • Be able to work in a team-oriented, collaborative environment
  • Familiar with Microsoft Active Directory a plus
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