Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 85 days ago

Player Support Agent - English

TGS645 open roles

Where
Remote job, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPlayer Support Agent - EnglishTGS · Remote job, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TGS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. TGS postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 85 days ago

TGS median: 1 days open

The posting

OVERVIEW

Great player support is part of what keeps games alive. As a Player Support Agent, you are often the fi rst person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking for help with a game feature, your role is to provide clear, accurate, and professional support. You will work as part of a global gaming support team, helping players across different titles, platforms, and communities. This is an ideal role for someone who enjoys video games, communicates clearly, learns quickly, and wants to build experience in the games industry.

WHAT YOU’LL DO

● Respond to player queries through approved ticketing, chat, email, and social support channels.

● Triage player issues, investigate reported problems, and follow documented steps.

● Provide clear, friendly, and accurate responses in line with project guidelines.

● Become familiar with the games you support so you can better understand player issues.

● Carry out account actions only where permitted by written policy and access permissions.

● Document player issues, trends, bugs, and escalations in the appropriate workspace.

● Escalate complex, sensitive, or high-impact issues to the correct internal or client-side teams.

● Meet agreed service level, productivity, quality, and player experience targets.

● Assist with reporting by tracking information through approved platforms and spreadsheets.

● Support your managers and teammates with role-appropriate tasks when needed.

● Maintain high standards of confi dentiality, data privacy, and information security at all times.

THE IDEAL PROFILE

● Excellent written and verbal communication skills in English.

● A genuine interest in video games across different platforms, genres, or communities.

● Strong attention to detail and the ability to follow documented processes accurately.

● A player-focused mindset and a professional approach to support.

● Ability to investigate issues, identify the correct next step, and escalate when needed.

● Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems.

● Ability to work fl exibly and collaboratively within a global team.

● Quick to adapt to new games, updates, tools, policies, and workfl ows.

WHAT WE OFFER

● A role in the video games industry, supporting real players and live game communities.

● Training on the games, tools, and workfl ows you will use.

● The chance to develop skills in player support, escalation handling, reporting, and quality.

● Experience working with international teams and global gaming projects.

● A fast-paced, multicultural team environment.

● Opportunities to grow your knowledge of player experience and gaming support operations.

EXPERIENCE and SKILLS

Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required. Training will be provided for the games, tools, and workfl ows you support.

Experience with the following would be an advantage:

● Customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools.

● Microsoft Offi ce, Google Workspace, or similar productivity tools.

● Gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces.

● Live-service games, mobile games, MMOs, online games, or multiplayer communities.

● Working against quality, SLA, productivity, or CSAT targets.

● Additional languages.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against TGS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TGS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TGS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.