Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Clinical Support Executive (Contract)

THE AIR STATION PTE. LTD.

Pay
SGD 2,500 – SGD 2,800 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClinical Support Executive (Contract)THE AIR STATION PTE. LTD. · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on THE AIR STATION PTE. LTD.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

The posting

About the Company

Established in August 2021, The Air Station is part of the Easmed Group, focusing on Sleep Apnoea, Sleep Health and Sleep Technologies. Backed by a management team with over 17 years of experience in the medical industry, we have supported the setup of more than 38 state-of-the-art hospital's sleep labs across Singapore, Malaysia, Indonesia, Thailand and the Philippines.

At The Air Station, you’ll be part of a purpose-driven team committed to improving lives through better sleep, while growing your career in a supportive and dynamic environment.

Role Overview

The Clinical Support Executive is responsible for providing consistent and timely support to patients throughout their CPAP trial journey, with a primary focus on follow-up during the one-month trial period.

The role works closely with the Clinical Application team to identify and address patient concerns, coordinate troubleshooting support, and facilitate the transition from CPAP trial to purchase. The position plays an important role in ensuring patients receive a positive trial experience and are adequately supported in adopting CPAP therapy.

Key Responsibilities

1. CPAP Trial Patient Support & Troubleshooting

  • Conduct scheduled patient follow-ups via the omnichannel helpdesk platform to monitor therapy progress, comfort and patient experience.
  • Identify patients requiring additional support and coordinate timely intervention.
  • Maintain accurate records of patient interactions, concerns and follow-up outcomes.
  • Build positive patient relationships through empathetic and professional communication.
  • Gather patient feedback and identify opportunities to improve the trial experience.

2. Clinical Application Team Support

  • Assist with patient consultations and troubleshooting activities in office and hospital.
  • Engage patients nearing trial completion to understand their readiness to proceed with therapy.
  • Coordinate with Sales and Clinical Application teams on consultations, quotations, purchases and outstanding requirements.
  • Facilitate a smooth transition from trial to purchase and ongoing therapy support.

3. Administration & Team Collaboration

  • Maintain accurate patient records, trial statuses and follow-up schedules in the relevant CRM and support systems.
  • Monitor missed appointments, outstanding cases and device returns or collections.
  • Collaborate with Clinical Application, Sales, Customer Service and Operations to ensure continuity of patient support.

Participate in training and team discussions to enhance product knowledge and service quality.

Key Performance Areas

Patient Follow-Up: Follow-up completion rate, response time and management of outstanding cases.

Patient Experience: Patient satisfaction, responsiveness and resolution of reported issues.

Trial Management: Accuracy of trial tracking, timeliness of status updates and device return/collection accuracy.

Trial-to-Purchase Support: Timeliness of follow-up, purchase conversion support and effectiveness of handovers.

Team Support & Administration: Appointment coordination, documentation accuracy and responsiveness to internal requests.

Key Competencies

Patient Communication: Demonstrates empathy, professionalism and the ability to manage difficult conversations.

CRM & Digital Platform Proficiency: Able to navigate omnichannel helpdesk and CRM platforms to manage patient enquiries, document interactions, track cases and ensure timely follow-up.

Organisation & Follow-Up: Detail-oriented and disciplined in managing multiple cases, schedules and outstanding actions.

Problem-Solving: Able to assess basic CPAP-related issues and recognise when escalation is required.

Teamwork: Collaborates effectively and communicates clearly across departments.

Learning Agility: Willing to learn CPAP devices, masks and basic therapy concepts, and apply feedback to daily work.

Ownership & Accountability: Takes responsibility for patient follow-up and ensures cases are tracked through to resolution or appropriate handover.

Requirements

  • Minimum 2 years of experience in Sales Support or Clinical Support roles.
  • Valid Singapore Class 3A driving license is mandatory
  • Strong competency in MS Word, Excel, Outlook, and experience with ERP/CRM systems.
  • Good interpersonal and communication skills; able to work effectively with internal teams, customers, and partners.
  • Highly motivated, organised, and able to manage both sales and operational responsibilities.
  • Strong attention to details.
  • Ability to adapt in a fast-paced environment with strong problem-solving mindset and hands-on execution.
  • Knowledge of CPAP therapy, sleep diagnostics, or respiratory care is an advantage
  • Able to start as soon as possible is a plus.

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against THE AIR STATION PTE. LTD.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on THE AIR STATION PTE. LTD.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    THE AIR STATION PTE. LTD.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.