The posting
BASIC FUNCTION:
Assists programs including greeting clients & visitors, answering phones, scheduling appointments, speaking knowledgeably about services and making referrals as appropriate.
MINIMUM QUALIFICATIONS:
Education: High school diploma or GED. Customer service experience and handling a busy phone system in a similar setting. Bilingual in Spanish required. Excellent customer service and communication skills. Ability to maintain confidentiality and maintain composure. Basic computer skills. Experience in a Chemical Dependency Treatment Facility preferred.
PRINCIPAL ACCOUNTABILITIES:
- Greets and assists the public and employees with a positive, professional demeanor at all times.
- Answers the telephone promptly, screens and direct calls accurately, answer questions, takes and routes messages.
- Serves as a program resource. Provides information to callers/walk-ins about our services as inquiries are made.
- Sorts and distributes mail in a timely fashion.
- Schedules and tracks client appointments/cancellations & communicates to service providers as appropriate.
- Provides basic secretarial support as requested by supervisor and other managers.
- Ensures the lobby area is clean, orderly and well maintained at all times.
- Ensures visitor/client/staff sign in policy and procedure is followed. Notifies employees when clients/visitors have arrived as required.
- Assists in collecting information needed for reports,client files & billing. May assist with analysis and/or billing.
- Process Requisitions for approval in a timely manner. Deliver requisitions to accounting/pick up checks if needed.
- Schedule FedEx pickup for UA’s or packages needed to be sent out as applicable.
- Completes other duties as assigned.



