The posting
GENERAL SUMMARY
The Assistant General Manager of Fitness is an exempt position whose primary responsibility is the financial success of the fitness program through the on-going creation and/or development of staff, programs, services and facilities. The AGM will provide leadership to the fitness Associates to ensure that member needs are met and that the experience delivered surpasses expectations. The AGM will be required on a daily basis to exercise discretion and independent judgment in ensuring that the fitness program is successful and that the Associates are adequately developed.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It’s who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete’s Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Employee Management
- Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives
- Performs timely performance evaluations on Associates.
- Compiles comprehensive reports regarding performance of Associates.
- Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
- Oversee day-to-day Fitness operations run smoothly and efficiently through a visible management presence and leadership.
- Process, review and submit payroll for all Fitness Associates
- Act as club and/or regional Manager on Duty, as required
Fitness Operations Management
- Ensure safety and security through monitoring of facilities, equipment, and operational systems
- Regular inspections of the fitness area to ensure a clean, organized, safe, and well maintained facility; coordinate fitness repairs and maintenance
- Manage fitness operations including personal training, group exercise, yoga, Pilates, and fitness programs
- Fitness operations including customer service, communication, marketing, purchasing, supplying, budgeting, financial analysis, staffing, training, staff development and supervision
- Participate in the Manager on Duty program
Financial Accountability
- Manage financial performance of the Fitness program through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention
- Track, report and analyze the details of financial operation
- Prepare and implement action plans to meet or exceed monthly financial goals
- Assist club management in development of annual operating and capital budgets, as well as long-term growth strategy
- Review applicable financial statements and reports
Communication and Relationships
- Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests.
- Promote harmonious relations among members, staff, vendors, and the community at-large.
- Communicate timely and follow up, as appropriate.
- Active participation in required events, required programs, required meetings and required trainings.
Corporate Goals & Objectives
- Promote the company’s safety goals and actively work towards ensuring a safe working environment.
- Interpret and ensure compliance with company policies and procedures.
- Actively further Fitness objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
- Make professional development a consistent priority.
- Active participation in events, programs, meetings and training
OTHER JOB FUNCTIONS
- Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
- Policies and Regulations — Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to properties managed.
- Management of Personnel Resources — Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work.
- Management of Financial Resources — Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
- Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
- Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
- Computer – Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook and other software required by TBCC and regulatory agencies. Ability to utilize spa software programs.
EXPERIENCE & EDUCTION
- Bachelor’s degree in health-related field
- Current personal training certification (ACSM, NASM, or NSCA)
- Previous fitness operations managerial experience including revenue generation, expense control, planning and the ability to develop and implement operational systems
- Demonstrated ability to support and develop diverse environment
- At least 2 years experience in personnel supervision, training, and evaluation
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email.
- The location of the position changes frequently from indoors to outdoors as site visits are necessary. However, extreme environmental conditions do not exist.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- It is necessary to adapt to a frequently changing environment.
- Sitting and standing is as needed.
- Use of hands to finger, handle or feel objects, tools or controls, and reach with hands and arms.
- Occasional lift and/ or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- It is necessary for the position to travel independently to property locations on a regular basis.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer
The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
