The posting
GENERAL SUMMARY
The Cafe Lead position will work closely with Chef/Manager to ensure that food service tasks are completed by associates in a timely manner while assuring the highest level of guest satisfaction possible. They will assist where needed in order to maintain a positive, productive work environment. Responsibilities include but are not limited to cashiering, drink and food preparation, stocking, food running, order taking, labor controls, organizational goals, quality control, health and safety, training of associates, and general service to members and other associates.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It’s who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete’s Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
ESSENTIAL JOB FUNCTIONS
- Assure the highest level of guest satisfaction possible
- Establish and maintain a culture of regularly engaging with all guests. Including knowing the names and preferences of as many guests as possible
- Help establish and maintain and train all service standards and systems
- Assure that all service staff adheres to the same engagement expectations as defined above
- Assures that all associates are actively following the cycles of service as defined by the PRO & F&B Management Team
- Understand and follow through with excellent service recovery practices
- Accurately operate the cash register
- Receive and direct telephone calls including accurate message taking
- Prepare and create smoothie and espresso beverages
- Prepare foods offered in the Cafe
- Stock supplies, products, and utensils throughout the Cafe.
- General cleaning of the Cafe (including floors, tables, walls, carpets, etc..) and stock areas
- Ensure daily tasks are completed by each cast associates, including but not limited to: cleaning tasks, warm-ups & special projects
- Bus tables and maintain the cleanliness of the eating areas
- Provide world class service to members and guests
- Serve in the lead capacity when other Food & Beverage management is not present
- Performs other related duties as assigned by management
- Assists in the training of other Associates
- Assure that all service standards and operating procedures are adhered to at all times
- Assure that all product quality control standards are adhered to at all times
- Assure that all food and beverages delivered to guests are of the highest quality standards
- Follow up and report on any observed negative quality issues
- Assist in various administrative duties as assigned by the Chef/Manager.
- Assist in monthly product inventories as needed
- Assist with weekly ordering of supplies when assigned by the Chef/Manager
- Monitor daily staffing levels in relation to current business volume
- Works on the line in any capacity as needed during all shifts.
- Assist Management with conducting monthly staff meetings and daily warm-ups
- Maintains a safe & secure environment for all associates and guests
- Ensure all Serve Safe practices are followed
- Ensure all equipment is in proper working order
- Monitors and assures that all Food Worker’s Permits are current for all Café associates.
MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE * Policies and Regulations -- Knowledge of company polices. * Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand. * Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information. * Computer -- Ability to utilize cafe software program and email communication software, such as Microsoft Outlook
EXPERIENCE & EDUCATION * Minimum 2 years Supervisor experience.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email. * It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. * Standing is as needed.
JOB DESCRIPTION REVISION This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
