Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Operator

The Cancer & Hematology Centers55 open roles

Where
Grand Rapids, MI
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperatorThe Cancer & Hematology Centers · Grand Rapids, MI

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Cancer & Hematology Centers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. The Cancer & Hematology Centers postings stay open a median of 42 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 12 days ago

The Cancer & Hematology Centers median: 42 days open

The posting

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.

We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.

Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

General Summary

The Operator manages switchboard operations for the Cancer Centers, serving as the first point of contact for patients and provider offices calling into CHC. This role is responsible for triaging incoming calls, routing them appropriately, and accurately documenting call details to support timely follow-up and resolution across departments.

CHC Team Philosophy

Must demonstrate the ability to work effectively within a team environment, with a positive attitude and can-do spirit. The primary focus must always be on doing what is best for our patients, physicians, and staff, and on demonstrating honesty and integrity in every aspect of the role.

Desired/Required Qualifications

Education:

  • High School Diploma or equivalent (required)
  • Associate degree (preferred)

Specific Skills & Abilities:

  • Two years of work experience in a similar role or work environment
  • Medical office experience preferred
  • Medical assistant certification a plus
  • Working knowledge of medical terminology
  • Experience operating a multi-line phone system
  • Working knowledge of computers and applicable software systems
  • Excellent written and verbal communication skills
  • Ability to review detailed information and make prompt, sound judgments based on that information
  • Ability to work efficiently under tight deadlines, frequent interruptions, and high call volume
  • Strong multi-tasking ability and professional appearance/demeanor

Primary Duties and Responsibilities

  • Manages and responds to a high volume incoming call queue using a multi-line phone system to answer and direct incoming calls from patients and provider offices, taking accurate messages
  • Triage phone calls based on urgency and route accordingly
  • Transfer calls and create accurate tickets for the appropriate department based on the nature of the call
  • Accurately document and enter tickets for incoming calls, ensuring all relevant details are captured to support timely follow-up and resolution
  • Manage hospital consult requests
  • Communicate and interact with peers and other departments in a manner that positively supports patient services and staff morale
  • Interact effectively with patients and family members, demonstrating sensitivity to cultural diversity, age-specific needs, and confidentiality
  • Access and reference the medical record (EMR) and Electronic Billing System (EBS) as needed to perform job duties
  • Function as a team member by expanding responsibilities as directed by management to support optimal workflow within the cancer center
  • All other duties as assigned

Work Environment

This role operates in a fast-paced, ever-changing office environment that is detail-oriented and technically driven. The position involves approximately 95% phone-based work and 5% walking/moving, with occasional need to transport items weighing less than 20 pounds (less than 5% of the time).

Minimum Physical Expectations

  • Physical activity that frequently involves standing or walking for prolonged periods.
  • Physical activity that sometimes involves keyboarding, sitting, telephone work and filing.
  • Physical activity that sometimes requires extensive time working on a computer.
  • Physical activity that sometimes involves travel, lifting under 25 lbs., sitting, and standing.
  • Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting.
  • Physical activity that requires the ability to use the telephone by speaking and listening.
  • Physical activity that sometimes involves pushing and/or pulling over 25 lbs., but not more than 50 lbs.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against The Cancer & Hematology Centers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on The Cancer & Hematology Centers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    The Cancer & Hematology Centers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.