The posting
Job Description
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design through adoption.
The group will be split across three distinct focus areas, aligned under two individual leaders:
Operating Model, Product & Client Solutions: led by the Operating Model & Product leader, this area will define how services should run end to end, shape scalable products and solutions, support complex client implementations, and ensure client commitments are operationally deliverable.
Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data quality and lineage, and carry solutions through testing, deployment and adoption.
Digital Workflow, Automation & AI: also led by the Technology, Data & Delivery leader, this area will identify and deliver workflow, automation and AI opportunities, establish appropriate controls, and measure whether the expected benefits are realised.
The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and Marquee Client teams. Roles may be permanent or approximately 12-month rotational assignments anchored in strategic locations. Rotational colleagues will join from the business, help shape and deliver change, and return to the line with broader project experience.
Responsibilities
Your Role
- You will lead end-to-end operating model and product redesign for a portfolio of Private Assets services, from problem definition through to adoption.
- Lead the redesign of how a service runs end to end — not patching an existing process, but rebuilding it around what the business and clients actually need.
- Translate operational pain points into a defined scope, business case and delivery plan.
- Define the target operating model for a product or service, including roles, handoffs, controls and location strategy.
- Develop and implement best practice standards across regions, driving consistency and efficiency.
- Act as the Operations voice in client pitches, POCs and solution design, and hold the line on what is genuinely deliverable.
- Lead operational solution design for our marquee clients, working alongside Client Services, Product and Client Integration.
- Own the marquee solution reuse assessment — identifying where a client-specific build could be productised for the wider book, and leading that rollout.
- Lead complex client transitions and implementations from an Operations standpoint, working alongside the integration team on new client setup.
- Set out requirements with the Data, Reporting & Platform Enablement and Digital Workflow, Automation & AI focus areas where a redesign or client solution depends on data, platform or automation capability.
- Coordinate across Operations, Tactical Operations, Marquee Client teams, Financial Statements, Tax, Investor Relations and Client Integration.
- Lead and mentor focus area resources, including rotational colleagues joining from the business.
- Report on progress, risks and benefits realisation to the relevant leader and senior stakeholders.
Qualifications
About You
- You have 12–15 years’ experience in private assets, working at a fund administrator, fund manager or comparable environment.
- Proven delivery of operating model redesign, process re-engineering or transformation initiatives in financial services.
- Strong technical knowledge of private assets accounting and operations, including fund structures and complex calculations.
- The ability to see a whole service end to end rather than a single desk, and to design for scale across jurisdictions.
- Significant exposure to large or complex client relationships, with credibility in front of clients and the judgement to distinguish between a reasonable request and an unsustainable commitment.
- The ability to recognize where a bespoke solution has wider application, and to make the case for productizing it.
- Comfortable working with data, reporting and platform teams and translating operational need into technical requirements.
- Strong leadership skills and supervisory experience of other professionals, including rotational colleagues joining from the business.
- Skilled in business planning, budgeting and stakeholder negotiation.
- Strong written and verbal communication skills.
- Advanced computer skills (Microsoft Excel, Word, PowerPoint and SharePoint).
- Bachelor’s Degree in Accounting, Finance, Economics or a related field; professional accounting designation a plus.
What We Expect of the Strategic Operations Team
- Regardless of role or focus area, everyone in Strategic Operations is expected to demonstrate the following:
- Deep technical and operational knowledge — genuine depth in how our processes, data and platforms actually work — the detail that only comes from having run the work.
- Curiosity — the instinct to ask why a process looks the way it does, to challenge the answer, and to keep asking whether there is a better way.
- A transformational mindset — comfortable redesigning end to end rather than patching, and prepared to see change through past go-live to the point where it is genuinely adopted.
- Ownership through to adoption — accountability does not end at delivery; success is measured by whether the change sticks in the business.
- Commercial and client awareness — an understanding of what we can genuinely run, so that what we commit to a client is deliverable.
- Global mindset — working across regions, jurisdictions and time zones, and designing solutions that scale beyond a single desk, client or location.
- Ambition to shape Citco’s future — an appetite to help build the operating model we will run for years, and to be measured on whether it works.
Our Benefits
Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.
At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know.
As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.
Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.
