The posting
As the Quality Assurance Analyst in the Customer Solutions Group, you will be responsible for advocating for the Member in an Ombudsman capacity by providing a high-touch consumer experience, responding to complex and escalated inquiries, including executive-level, Attorney's General, and Better Business Bureau received through all contact center channels. You will be a direct bridge to liaise between members and providers with support in multiple channels: e-mail, written correspondence,...



