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Open nowPosted 3 days ago

Online Sales Counselor - Empire Homes

The Employee Experience Team16 open roles

Where
Austin, TX, USA
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Your applicationOpen nowOnline Sales Counselor - Empire HomesThe Employee Experience Team · Austin, TX, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Employee Experience Team's own form.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. The Employee Experience Team postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 3 days ago

The Employee Experience Team median: 19 days open

The posting

Your Impact at Empire The Online Sales Counselor (OSC) serves as the first point of contact for prospective homebuyers, converting online inquiries into qualified sales opportunities through timely follow-up, personalized engagement, and knowledgeable support. This role manages the Salesforce lead pipeline from initial response through appointment-setting and handoff to the on-site sales team, maintains accurate customer and community information, and partners with Marketing and Sales to deliver an exceptional customer experience while representing the Empire Homes brand in every interaction.

This role is located on site in the Austin, TX division office located at 3737 Executive Center Dr, St 200, Austin, TX 78731.

What We Are Looking For:

Bachelor's degree preferred Real estate or homebuilding industry experience is an asset Proven ability to deliver a high standard of customer service in a fast-paced environment Strong interpersonal skills with the ability to build rapport and trust quickly; Excellent verbal and written communication Working knowledge of customer record management (CRM) system

Why Join Empire? Joining Empire isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. Just as every nail driven and every beam laid sets the stage for creating a home, at Empire, we believe our employees lay the foundation for us to do great work and Fuel Growth in People and Places. Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

Opportunity to collaborate with other skilled and visionary professionals. Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program. Enjoy peace of mind with our employer paid benefits. Invest in your future with employer sponsored 401k plans. Keep growing your career with continuing education support and opportunities for learning & development. Join a company that believes your time outside of work is just as important as your time inside work.

What You’ll Be Doing Each Day

Convert online inquiries into qualified appointments and sales opportunities through timely follow-up, relationship building, and effective buyer qualification.

Manage and maintain the Salesforce CRM pipeline, ensuring accurate documentation of customer interactions, lead activity, and reporting data.

Serve as a product and community expert, educating prospective homebuyers on available homes, pricing, incentives, and the home-buying process.

Partner with Sales, Marketing, and Sales Enablement teams to support lead-generation initiatives, maintain accurate community information, and uphold established OSC program processes and best practices.

Analyze and share lead performance, customer feedback, and market insights while representing the Empire Homes brand through professional, customer-focused communication across digital channels.

Who We Are We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, Tennessee, and Colorado. There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Our purpose is Fueling Growth in People and Places and your experiences at Empire will take you where you want to grow. Empire Communities is an equal employment opportunity employer and does not discriminate based on age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons.

#LI-ONSITE #Empire

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