Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 28 days ago

Customer Success Manager

The Fedcap Group28 open roles

Pay
$68,000 – $70,000 a year
Where
REMOTE, United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerThe Fedcap Group · REMOTE, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Fedcap Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. The Fedcap Group postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 28 days ago

The Fedcap Group median: 7 days open

The posting

Job Description

Title: Customer Success Manager

Location: Remote

Reports to: Director of Customer Success

Salary Range: $68,000 - $70,000 Per Year (Eligible for earning commissions upon successful contract renewals and adoption)

About The Fedcap Group

Founded in 1935, The Fedcap Group is a $425M global nonprofit organization focused on advancing economic well-being for individuals facing barriers to employment. Headquartered in New York City, Fedcap operates across 106 locations in 29 U.S. states, the U.K., Canada, and Australia serving nearly 332,000 people annually. Fedcap’s mission is to create opportunities for people facing barriers to achieve economic independence, dignity, and become contributing members of society. Through innovative programs, strategic partnerships, workforce development initiatives, and community-based services, Fedcap helps individuals build sustainable pathways to employment and long-term success.

About Single Stop

Mission: To build pathways out of poverty by leveraging partnerships and technology to connect people to existing resources, all through a unique one-stop shop.

Fueled by state-of-the-art technology, a world-class staff, and our education and nonprofit network partners, Single Stop's vision is for every individual to have access to opportunities for achieving the American Dream. We are working to connect individuals living in poverty to untapped local, state, and federal dollars and benefits to put them on the road to economic stability and prosperity.

Website: https://singlestop.org/

Position Summary

As Customer Success Manager (CSM) at Single Stop, you will play a critical role in the overall success and satisfaction of our partners. You will be the main point of contact for our customers, ensuring that they are fully supported from onboarding to the ongoing use of Single Stop's technology. In addition, you will deliver personalized consulting services, design and lead training sessions, and ensure our partners maximize the impact of our solutions on the communities they serve. You will increase user adoption, mitigate churn, foster long-lasting, productive partnerships, and explore opportunities to expand our relationship.

Key Responsibilities

  • Onboarding & Training: Lead launch courses to onboard new partners to the Single Stop technology. Deliver training on best practices and provide ongoing support to ensure partners understand and effectively utilize the platform.
  • Relationship Management: Serve as the primary consultant to partners, helping them implement and optimize their use of Single Stop. Provide tailored consulting services and solutions to meet specific partner needs.
  • Performance Tracking: Monitor partner performance using data analytics to track outcomes, assess the effectiveness of implementations, and recommend improvements. Provide regular feedback to partners based on their results.
  • Customer Retention, Success and Expansion: Work proactively to retain customers by maintaining high levels of partner satisfaction, troubleshooting issues, and resolving concerns. Actively engage with partners to renew contracts and identify opportunities for growth.
  • Collaboration: Work closely with the Business Development team to ensure a seamless transition for new partners. Partner with the Director of Customer Success to develop training content and optimize consulting services.
  • User Adoption & Churn Mitigation: Act as a thought leader within the organization by providing fresh, innovative ideas for increasing user adoption and reducing churn among partners.
  • Partner Engagement & Marketing: Collaborate with partners to develop and execute marketing plans that drive program awareness, participation, and impact.
  • Perform other duties as assigned.

Qualifications

Experience & Skills

  • Bachelor's degree required.
  • At least 2-3 years of experience developing and facilitating training and/or giving presentations to large and small groups (4-5 years preferred).
  • Previous experience at a SaaS company.
  • Experience in account management, including the ability to anticipate partner needs, analyze and evaluate performance metrics, and proactively recommend strategies for success.
  • Proficient in utilizing technology to deliver training (teleconferencing, videos, online guides, learning management platforms, etc.).
  • Experience creating and managing partner marketing plans and engagement initiatives.
  • Clear ability to learn and teach the use of new technologies, platforms, and software features to users of all skill levels.
  • Able to utilize data to assess performance and provide meaningful feedback.
  • Proficient with Microsoft Office applications.
  • Passion to work for a mission-driven organization.
  • Experience designing and facilitating consulting experiences and services for clients.
  • Proactive team player who brings fresh ideas for user adoption and churn mitigation.

Benefits

  • Health insurance (Medical, Dental, Vision)
  • Paid time off (Vacation, Sick, Floating)
  • Retirement plan 403(b)
  • Flexible Spending Account (FSA)
  • Commuter Benefits
  • Life/Accident insurance
  • Short-term Disability Insurance
  • Long-term Disability Insurance
  • Employee Assistance Plan (EAP)

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. We are an EOE employer committed to diversity.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against The Fedcap Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on The Fedcap Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    The Fedcap Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.