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Open nowPosted 3 days ago

Rooms Division Manager

THE FULLERTON BAY HOTEL

Pay
SGD 7,000 – SGD 8,000 a month
Where
Central, Singapore
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Your applicationOpen nowRooms Division ManagerTHE FULLERTON BAY HOTEL · Central, Singapore

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 3 days ago

The posting

To oversee the smooth and efficient operation of the Rooms Division, including Front Office and Housekeeping, while delivering exceptional guest experiences, operational excellence and financial performance

  • To manage the Front Office and Housekeeping Departments, ensuring an efficient and profitable operation.
  • To establish and implement realistic and effective operating and capital budgets for the Front Office and Housekeeping Departments.
  • To participate closely with the management team in the formulation and implementation of policies and procedures designed to improve the hotel’s operational profitability and service at the Rooms Division.
  • To assist in the effective manpower planning of Front Office and Housekeeping and ensuring that all department schedules meet the operational needs.
  • To review and negotiate all contracts for the Front Office and Housekeeping, ensuring the services provided meet the requirements and standards of the hotel.
  • To delegate and assign responsibilities to all Front Office and Housekeeping department managers ensuring their performance meets or exceeds the requirements and standards of the hotel.
  • To ensure the highest level of guest service throughout the hotel both in guest and non-guest areas.
  • To drive service excellence and ensure compliance with Forbes Travel Guide and other quality assurance standards.
  • To champion digital initiatives, systems enhancements and technology adoption to improve operational efficiency and guest experience.
  • To oversee guest recognition, service recovery and guest engagement initiatives to strengthen guest loyalty and satisfaction.
  • To ensure guest satisfaction through close monitoring of guest comments, meeting with guests to solicit feedback and to respond to guest written comments.
  • To keep abreast with competition, new developments, and techniques in the hotel industry in order to ensure market share and maximize profitability.
  • To conduct and/or attend meetings in order to facilitate favourable working relationship among employees and promote morale, productivity and efficiency.
  • To prepare reports, to develop database for improved management decision-making.
  • To perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
  • To monitor and maintain hotel grooming at the highest standard and ensure compliance by all management and staff.
  • To be fully familiar with all hotel Policies & Procedures and the Employee handbook.
  • To perform any other duties as requested by the Director of Rooms.
  • Collaborate closely with other departments to ensure seamless guest experience and operational effectiveness.

SKILLS &ABILITIES

  • Intensive passion for service excellence and standards
  • Strong analytical and critical thinking skills
  • Strong strategic decision-making skills
  • Strong business acumen
  • High emotional intelligence and strong human relations skills
  • Strong leadership, coaching skills
  • Excellent oral and written communication skills
  • Creative and innovative
  • Keen eye for details
  • Mature and professional in disposition and presentation

Posting text belongs to the employer. Removal requests: contact us.

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