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Open nowFirst seen 2 days ago

Contact Centre Orders Clerk

The Globevest Group16 open roles

Where
Midrand, South Africa
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Your applicationOpen nowContact Centre Orders ClerkThe Globevest Group · Midrand, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Globevest Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. The Globevest Group postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 2 days ago

The Globevest Group median: 1 days open

The posting

Salary: Market related

Location: Midrand

Job type: Permanent

Industry: FMCG

Reference: MJ.CCOC.ABC.23102026

COMPANY DESCRIPTION:

Our client, a well-established company within the FMCG sector, is looking for a Contact Centre Orders Clerk to join their team.

JOB DESCRIPTION / PURPOSE:

MAIN DUTIES & RESPONSIBILITIES:

  • Answering incoming calls and respond to customer emails
  • Management and resolving of customer complaints
  • Sell products and accurately place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Achieve and maintain weekly and monthly sales targets
  • Adhere to the Company credit and sales policies
  • Research, identify and resolve customer complaints
  • Process orders, forms and applications
  • Document all call information according to standard operating procedures
  • Recognize, document and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports and maintain the Call Centre SLA's
  • Handle any ad hoc campaigns and/or duties as assigned

EDUCATIONAL REQUIREMENTS:

  • Grade 12
  • Post matric customer services or related qualification will be advantageous

EXPERIENCE AND SKILLS REQUIRED:

  • At least 1 – 3 years' experience in a call centre environment
  • Proficient in relevant computer applications – MS Office, SAP
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal and written communication skills
  • Ability to work independently as well as in a team
  • Good listening and problem-solving skills
  • Motivated and self-driven individual

POPIA NOTICE

By submitting your CV, you acknowledge and agree that:

  1. We may retain your personal information in our database for future employment opportunities and matching purposes.
  2. We may contact you should a suitable position become available.
  3. The information you have provided is true, correct, and up to date.

We endeavour to respond to all applications. However, if you do not hear from us within 14 days, please consider your application unsuccessful.

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    The review screen in CV Rocket: how each CV was read, round by round.

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