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Open nowFirst seen 6 days ago

Customer Success & Relationship Officer

The Golden Legacy Financing Corporation28 open roles

Where
NCR, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success & Relationship OfficerThe Golden Legacy Financing Corporation · NCR, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Golden Legacy Financing Corporation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

We're Hiring! Customer Success & Relationship Officer

Empower employees. Strengthen partnerships. Drive financial inclusion.

Are you a people-oriented professional who thrives in engagement, relationship-building, and on-ground activation? Join us and become the go-to champion for our salary loan program across our partner companies.

As a Customer Success and Relationship Officer, you will play a vital role in expanding loan adoption, strengthening client partnerships, and ensuring employees enjoy a clear, seamless, and positive loan experience from awareness to application and continuous usage.

What You'll Do

As the frontliner of employee engagement, you will:

  • Drive loan penetration and awareness across partner companies through on-site visits, orientations, and digital activations.
  • Build strong operational relationships with HR, payroll teams, and employee supervisors.
  • Lead high-impact employee events, orientations, and info sessions to boost visibility and loan adoption.
  • Coordinate payroll processing requirements and resolve operational issues to keep the loan journey frictionless.
  • Recruit, train, and manage Loan Ambassadors to expand reach and engagement.
  • Gather insights from employees and HR partners to improve the loan experience and increase retention.

What We're Looking For

We're seeking someone who is:

  • A strong communicator who enjoys interacting with employees and HR teams
  • Confident in facilitating orientations and training sessions
  • Skilled in relationship-building and issue resolution
  • Energetic, proactive, and consistent in on-site and digital engagement
  • Organized with strong data tracking and reporting ability
  • Creative in deploying marketing and engagement initiatives
  • Experience in field engagement, HR coordination, training facilitation, financial services, or customer success is a strong advantage.

Your Success Will Be Measured By

  • Employee penetration and borrower conversion rates
  • Frequency and quality of engagement activities
  • Accuracy of reports, coverage data, and feedback
  • HR satisfaction scores and ambassador program effectiveness
  • Employee experience and support responsiveness

Why Join Us?

This is a high-impact role where you can directly contribute to:

  • Better financial access for employees
  • Stronger client partnerships
  • A mission-driven program that improves lives through responsible lending
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  1. A CV for this posting

    Written against The Golden Legacy Financing Corporation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on The Golden Legacy Financing Corporation's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    The Golden Legacy Financing Corporation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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