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Open nowPosted 40 hours ago

Help Desk Desktop Technician (part time)

The Henry Ford8 open roles

Where
20900 Oakwood Blvd, 20900 Oakwood Blvd, Dearborn, Michigan, United States of America
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Your applicationOpen nowHelp Desk Desktop Technician (part time)The Henry Ford · 20900 Oakwood Blvd, 20900 Oakwood Blvd, Dearborn, Michigan, United States of America

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. The Henry Ford postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 40 hours ago

The Henry Ford median: 20 days open

The posting

The Henry Ford seeks an ITS Desktop Technician to provide responsive technical support and help maintain reliable technology across our venues. In this role, you will troubleshoot PC hardware, Windows, Microsoft Office 365, printers, scanners, and other peripherals; configure workstations; and provide orientation and training for colleagues. You will also manage help desk tickets, respond to user needs, and perform occasional hardware repairs and desktop upgrades. The ideal candidate is organized, service-oriented, and committed to continuous learning, with the ability to work effectively both independently and as part of a team. This position supports the employees who bring America’s traditions of ingenuity to life for our guests.

Applicants with weekday, weekend, and occasional holiday availability will be given first consideration.

Essential Responsibilities:

Provides institute-wide technical support for the use of all desktop components in a campus networked environment including the PC desktop, telephone, Microsoft Windows, MS Office, Outlook, Other software, voice mail, and printing, and point-of-sale workstations, including cash drawers, and receipt and ticket printers. Provide hands on technical assistance with user desktops that may involve hardware installation, Windows operating system installation, software loading and hardware and software troubleshooting and correction. Build new and used workstations and ensure standard software loads. Setup workstations for users. Provide initial orientation in the use of PCs, phones, printers, etc. Answer the help desk phone line and provide answers, troubleshooting and other assistance as needed. Manage (prioritize and access) and complete ‘tickets’ through the help desk management system to ensure user satisfaction according to ITS standards. Ensure that tickets are completed according to criticality and not lost. Key in the audit trail of work performed. Write and maintain documentation on procedures for both IT staff as well as end users. Assists in managing the desktop equipment and software inventories databases. Manages the scheduling and maintenance of loaner equipment to ensure proper coverage of laptops. Assist in the development and deployment of custom applications on an as-needed basis from needs gathering through implementation. Develops, tests, and deploys standard system images. Participates in user software training sessions on an as needed basis. Standard work hours are 8:30am – 5pm, 7 days / week. Hours may vary for special events and during the holiday seasons. Schedules are developed by the Technical Support Supervisor. Acts as a team player and provides expertise within team and with other teams as appropriate. Performs other duties as assigned.

Qualifications:

High School Diploma required, additional education preferred

1 or more years’ related experience in computer help desk or PC support Proficiency in Windows OS environment Advanced MS Office suite applications necessary; good keyboard skills; general computer hardware/software knowledge and experience a must Excellent customer service, written and oral communications skills Experience in training and orientation a plus Current Michigan driver’s license

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