Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Customer Service Representative 3

The Miami Project to Cure Paralysis1,736 open roles

Where
Miami, FL
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Representative 3The Miami Project to Cure Paralysis · Miami, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Miami Project to Cure Paralysis's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. The Miami Project to Cure Paralysis postings stay open a median of 49 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

The Miami Project to Cure Paralysis median: 49 days open

The posting

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

CORE JOB SUMMARY

The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.

CORE JOB FUNCTIONS

  • Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
  • Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.
  • Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
  • Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
  • Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
  • Reviews and processes confidential information with discretion.
  • Adheres to University and unit-level policies and procedures and safeguards University assets

CORE QUALIFICATIONS

Education:

High School Diploma or equivalent

Experience:

Minimum 3 year of relevant experience

Knowledge, Skills and Attitudes:

· Ability to communicate effectively in both oral and written form.

· Ability to recognize, analyze and solve a variety of problems.

· Ability to process and handle confidential information with discretion.

· Ability to work evening, nights, and weekends as necessary.

· Proficiency in computer software (i.e., Microsoft Office).

DEPARTMENT ADDENDUM

Department Specific Functions

  • Monitors the Pathology Department’s shared inbox, responds to inquiries, and routes messages to the appropriate team members to ensure timely follow-up.
  • Communicates with clients, healthcare providers, external facilities, and internal departments to coordinate pathology services and case requests.
  • Reviews orders, requisitions, and case materials for completeness and accuracy before processing pathology send-outs.
  • Obtains pathologist approval and coordinates timely send-outs to ordering physicians, external laboratories, and other authorized recipients.
  • Requests specimens, slides, blocks, reports, recuts, immunohistochemistry materials, and other documentation required for case completion.
  • Prepares, verifies, tracks, and returns pathology cases and materials to authorized recipients or originating facilities within established turnaround times.
  • Serves as a liaison between external facilities and Pathology Case Coordination to maintain accurate case coordination and information flow.
  • Investigates missing specimens, incomplete documentation, and case discrepancies to prevent diagnostic delays.
  • Collaborates with faculty, residents, fellows, clinicians, and laboratory personnel to locate materials and support timely diagnostic workflows.
  • Provides frozen-section and cross-functional backup support and performs other duties as assigned to maintain service continuity.

Department Specific Qualifications

Knowledge, Skills and Attitudes:

Proficiency in EPIC, CoPath, Microsoft Office, and standard office technology.

Knowledge of pathology materials, documentation, and case-coordination workflows.

Ability to prioritize time-sensitive requests and resolve case discrepancies accurately.

Ability to communicate professionally and safeguard confidential information.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against The Miami Project to Cure Paralysis's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on The Miami Project to Cure Paralysis's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    The Miami Project to Cure Paralysis's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.