The posting
Job Description
The Brookdale Criminal Division of Hennepin County District Court is seeking a customer service focused, team-oriented Court Operations Associate to contribute to our mission of providing justice to the public. The Brookdale team fosters an inclusive, dynamic work environment and promotes equity for all court staff and court customers.
Court Operations Associates work individually and in teams to support a wide variety of court customers and justice partners, including community members, judges, law enforcement officials, and attorneys. This role requires excellent communication skills, strong attention to detail, and technological skills to match our high-performance environment. The ability to practice independent judgment along with utilizing resources and team support is also crucial to success. Court Operations Associates rotate assignments daily, so each day brings new experiences and opportunities!
The Brookdale Courthouse handles solely misdemeanor criminal and traffic cases for the communities of Brooklyn Center, Brooklyn Park, Champlin, Corcoran, Crystal, Dayton, Golden Valley, Greenfield, Hanover, Maple Grove, New Hope, Osseo, Robbinsdale, Rockford, Rogers, and St. Anthony.
Example of Duties
All Court Operations Associates are expected to do the following in all assignments:
- Assist and communicate with judicial partners and court customers in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met in-person, over the phone, or through electronic means.
- Coordinate, communicate, and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately.
- Collaborate with Judicial Officers, Court Reporters, Prosecutors, Defense Attorneys, Probation Officers, and Law Enforcement.
- Review and process court filings for timeliness, statutory compliance, and proper document security as required by local and court-wide policies and procedures.
Duties by Assignment
Front Counter
- Check in court customers for court.
- Process payments (cash, credit card, and check) for fines, bail, etc.
- Schedule Hearing Officer appointments for citations.
Administrative Tasks
- Manage remote hearings held via Zoom. This includes tasks such as admitting court customers to the meeting, monitoring the chat, managing breakout rooms, and directing the order of cases called.
Lobby
- Perform high-level case processing and data entry, including scheduling hearings.
- Prepare documents for court customers.
- Assist court customers with same-day applications for a public defender.
- Troubleshoot technology issues with public kiosks with court customers when needed.
Courtroom Clerking
- Accurately update calendars and records for high-volume, fast-paced courtrooms.
- Manage courtroom audio technology.
- Administer Oaths and swear in court customers.
Typical Qualifications
Minimum Qualifications
- High school diploma and one (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one yearExamples of relevant job experience: customer service, administrative work, office, and clerical work
Preferred Qualifications
- Two years of customer service and/or administrative experience
- Experience in a legal setting such as a courtroom clerk or paralegal
- Experience with electronic document applications, workflow queues, and web-based video audio platforms
- Detail-oriented with the ability to continuously learn and retain new material, concepts, and ongoing procedural changes
- Well-organized and analytical
Minimum Knowledge, Skills and Abilities
- Ability to prioritize assignments, work well under pressure in a high-volume, fast-paced environment, and adapt to change
- Ability to communicate effectively in writing and verbally
- Proficient in Microsoft Office Suite and ability to learn other job-related software
- Ability to process financial transactions accurately with an eye for detail
- Excellent customer service and interpersonal skills including patience, cultural sensitivity, and the ability to de-escalate difficult customer interactions
- Dedication to an inclusive, multicultural environment that values collaborating and learning from one another as a team
Supplemental Information
Logistics
The Brookdale team is located in Brooklyn Center, Minnesota at 6125 Shingle Creek Pkwy, Suite 200 (first floor.) The courthouse has free parking available and is located near major freeways making for a convenient commute. This is a primarily in office position with limited remote work opportunities. The core hours for these positions are 8:00 am - 4:30pm, Monday - Friday, but may vary depending on the assignment and operational needs of the division.
Salary Range
The expected starting salary for external candidates is at least $23.50 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.
Instructions for Applying
Complete your application with resume attached by November 19th, 2026, at 11:59 p.m. All employment offers are contingent upon satisfactory results of our background check processes.
This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.
Please contact Human Resources with questions regarding this posting via email: [email protected]; or phone: 612-540-6488.
About Us
Why Work for Us?
Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth.
Employee Benefits
The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.
Equal Employment Opportunity
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at [email protected]. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.
Internal Applicants
If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.
