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Open nowPosted 725 days ago

Customer Care Agent

The Partnership Agency118 open roles

Where
Nairobi, Nairobi City, Kenya
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Your applicationOpen nowCustomer Care AgentThe Partnership Agency · Nairobi, Nairobi City, Kenya

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Partnership Agency's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 725 days ago

The posting

Job Overview: Our client is looking to hire a Customer Care Agent who will be responsible for providing exceptional service to clients and resolving inquiries related to banking and financial products. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. If you are passionate about helping customers and ensuring a positive experience, we would love to hear from you. Actively seek new sales opportunities through networking, cold calling, and lead generation. Engage and educate potential clients on various banking and financial products, including loans, credit cards, and investment options. Meet and exceed monthly sales targets set by the Sales Manager. Build and maintain strong, long-lasting customer relationships to foster loyalty and satisfaction. Provide exceptional post-sale support, assisting clients with inquiries and ensuring a positive experience with our services. Stay informed about market trends, competitor offerings, and industry developments. Regularly report on sales activities, lead conversions, and market insights to the Sales Manager. Requirements Qualifications: A bachelor’s degree in Business, Communications, or a related field is preferred. 1-2 years of experience in customer service, preferably in the banking or finance sector. Strong understanding of banking products and services is an advantage. Excellent knowledge of customer service principles and practices. Proven ability to handle high-volume customer interactions with professionalism and patience. Familiarity with CRM software and other customer service tools. Ability to learn new products and systems quickly and effective Skills & Competences: Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric approach. Proficiency in using CRM software and MS Office Suite. Ability to handle challenging situations with professionalism and empathy Results-driven with a strong focus on customer satisfaction. High ethical standards and integrity in handling customer inquiries. Ability to work independently and as part of a team in a fast-paced environment

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on The Partnership Agency's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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3×

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