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Open nowPosted 12 hours ago

HVC & VIP - Bingo Rewards & Casino HVC Administrator

The Rank Group193 open roles

Where
Ebene, Quatre Bornes, Mauritius
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Your applicationOpen nowHVC & VIP - Bingo Rewards & Casino HVC AdministratorThe Rank Group · Ebene, Quatre Bornes, Mauritius

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Rank Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. The Rank Group postings stay open a median of 19 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 12 hours ago

The Rank Group median: 19 days open

The posting

Bingo Rewards & Casino HVC AdministratorMain Accountabilities and Responsibilities This role includes responding to all Rewards & HVC queries in a timely and professional manner Work across multiple products, with a focus on bingo, slots, casino, games, and sports. Liaising with high value clientele through email, phone, live chat and account messaging on a daily basis Develop good rapport with profitable/ high value or loyal rewards customers in order to reactivate, retain and acquire their play Daily contact with players including inbound queries and complaints with an aim to resolve the issues asap Ensure that target and service levels are maintained, and quality control procedures adhered to Liaising with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service and those based in other locations Monitoring customer spend and holding Safer Gambling conversations when needed. Be aware of safer gambling guidelines, and act as an ambassador for safer gambling ensuring the business meets its own requirements to be a responsible operator, adhering to specified compliance and license policies and regulations Assist the Customer Verification Team when required for any Enhanced Due Diligence needs To meet targets against productivity, quality and KPIs set by the team leader Working days: Monday to Sunday.Working hours: From 11:00 to 20:00/; From 14:00 to 23:00/ 15:00 to 00:00.Knowledge, Expertise and Qualifications Strong customer service skills Proven knowledge and or experience of bingo/gaming/casinos Knowledge of customer service and retention Proficient in Microsoft Excel, Word and Outlook Excellent time management and organizational skills Personal Qualities High self-discipline with strong independent organizational skills and results orientated Strong interpersonal skills Prepared to go the extra mile when required Ability to remain professional and productive whilst under pressure Excellent communication both written and oral Enthusiastic team player with the drive to work independently Outgoing personality with a ‘can do’ attitude Ability to come up with ideas/concepts and suggestions/improvements.

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