The posting
Malin is looking for an Accounts Receivable Specialist to work with our customers in a professional and customer-friendly manner to obtain payments for open receivables. The successful person in this role will be personable, energetic, a problem-solver, and methodical in their attention to detail. We are looking for career-minded professionals that can carry out Malin’s values.
Essential Functions:
Business-to-business collection calls and/or correspondence in fast-paced goal-oriented collections department.
Providing customer service regarding collection of unpaid invoices, processing customer refunds, process and review account adjustments, resolve customer discrepancies.
Responsible for monitoring and maintaining assigned accounts.
Accountable for reducing delinquency for assigned accounts.
High volume e-mails and phone calls
Resolve customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent and considerate customer service to internal and external customers
Additional Job Functions:
Enlist the efforts of management when necessary to accelerate the collection process.
Must communicate and follow-up effectively regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with internal and external customers.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept
Participating in team planning meetings
Meet defined department goals and activity metrics
Qualifications and Requirements:
Two or more years of experience in high volume corporate collections
Knowledge of billing and collections standard operating procedures and best practices
High school or equivalent required. Some college preferred
General:
Self-starter with the ability to work independently in a dynamic, fast-paced environment
Strong attention to detail
Excellent time management and phone skills
Ability to prioritize and manage various tasks
Strong written and verbal communication skills
Strong email and computer skills
Stable and successful career background
Strong and ethical performance history
Language and communication skills:
Abilit to read and interest customer communications and common documents
Abilit to respond to inquiries from internal and external customers
