The posting
WHO WE’RE LOOKING FOR
The Assistant Manager will play an integral role in supporting and executing MusiCares’ Preventive Health & Wellness program delivery. Guided by the Managing Director, you will support the growth and sustainability of comprehensive preventive care services addressing the needs of music pros across physical health, mental health and financial health. You will also be responsible for operational, client-focused and administrative team support.
WHAT YOU’LL DO
Support the Managing Director to refine and expand MusiCares’ comprehensive suite of preventive care services based on data-driven needs.
- Provide key support to ensure high-quality operations including provider engagement, efficient and timely connection with clients and fiscally responsible clinic management.
- Coordinate ongoing communications between providers and the Preventive Health & Wellness team.
- Monitor registrations, participation and provider feedback to support continuous improvement.
- Leverage knowledge of the intersection of physical, financial and mental health to inform the development of a preventive care package that is adaptable based on the unique needs of the music industry.
- Collaborate with the Networked Care team to ensure providers offer relevant and topical services based on Wellness in Music data and clinic/program feedback.
Develop and maintain systems for effective and sustainable referral pathways.
- Support the Managing Director with development of pre-qualified systems and ongoing evaluations of the client engagement process.
- Cross-collaborate across Health & Human Service teams, supporting development of referral pathways that improve client access to customized care services. Collaborate with care teams to ensure effectiveness of internal referrals in addition to cross-departmental work with Marketing and Development teams.
- Serve as a liaison with Recording Academy staff and across affiliates to help promote services and devise protocol to educate broader industry partners about comprehensive preventive care packages.
- Evaluate efficacy and ROI of services.
- Create systems to track client feedback that aligns with organizational procedures and data collection methods.
Support program effectiveness through data and reporting and contribute to overall Health & Human Services team collaboration.
- Support compiling, reviewing and reporting of team/program data for the Board of Directors, grant writing, and internal and external partners.
- Develop strong knowledge of MusiCares’ data that drives programs and services.
- Assist with staffing and event coordination for on/off site events, including travel as needed.
- Participate in team meetings and professional development opportunities.
Operational support, including administrative coordination to manage team workflows.
- Work across the Preventive Health & Wellness team through established processes.
- Strengthen program operations through effective coordination with providers.
- Contribute to continuous improvement by identifying opportunities to enhance program/team efficiency and effectiveness.
- Contribute to implementation of organizational strategic vision and plan.
SKILLS & EXPERIENCE
- Bachelor’s Degree preferred.
- 3+ years of administrative experience, ideally with a non-profit organization with a similar programmatic focus.
- A passion for MusiCares’ mission and an interest to professionally grow in this area.
- Commitment to confidentiality and issues of privacy with the ability to maintain both.
- Strong computer skills, including Microsoft Office Suite, Mailchimp, Eventbrite, Airtable, and/or comparable creative suite software.
- Knowledge of database products and how to optimize data for reports and departmental analytics.
- Strong communication skills and high emotional intelligence with the ability to interact with a variety of different constituents with a strong client service approach.
- Ability to thrive in a collaborative and entrepreneurial business environment.
- Ability to maintain composure during high-stress, complex situations, particularly when assisting with client care.
- Ability to adapt well to change while remaining flexible and open minded.
PHYSICAL DEMANDS FOR CERTAN ROLES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.
The employee will be required to lift and/or move up to 60 pounds.
SALARY AND BENEFITS
The starting rate for this position is $31.60 to $34.38 per hour, benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market.
The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements. Positions working 20+ hours per week also receive our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits.
Explore our career opportunities to join a team that values creativity, innovation, and diversity.
ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES
RECORDING ACADEMY
The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the Grammy Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the Grammy Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.
LATIN RECORDING ACADEMY
The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin Grammy Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin Grammy Cultural Foundation.
LATIN GRAMMY CULTURAL FOUNDATION
The Latin Grammy Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.
MUSICARES
A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.
GRAMMY MUSEUM
The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include Grammy in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States.
EQUAL OPPORTUNITY
The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.
