Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 34 days ago

Client Services Advisor - Call Centre

The Royal Kennel Club9 open roles

Where
Aylesbury, United Kingdom
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Services Advisor - Call CentreThe Royal Kennel Club · Aylesbury, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Royal Kennel Club's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. The Royal Kennel Club postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 34 days ago

The Royal Kennel Club median: 1 days open

The posting

Job description

Job Title: Client Services Advisor Location: Aylesbury/Hybrid Team: RKC Registrations Operations Reports to: Contact Centre Manager Salary: Competitive Closing date: Monday 5 October 2026 *Please not we are unable to provide work sponsorships

Love helping people, solving problems and delivering great customer service? We’d love to hear from you.

We’re looking for a confident and customer-focused individual to join our team at The Royal Kennel Club. You’ll be supporting customers across phone, webchat and email, helping with registration enquiries, online services and promoting relevant products and services.

You’ll need to be organised, digitally confident and comfortable working with rules, regulations and customer data. You’ll also be a natural problem-solver who enjoys finding solutions and turning challenging conversations into positive experiences.

Knowledge and experience

  • Experience of delivering a broad range of products and services including sales promotion.
  • Experience of supporting customers using web related services.
  • Experience of using bespoke CRM/data base systems.
  • Knowledge of Microsoft products.
  • Excellent organisational skills and time management.
  • Effective questioning and listening skills.
  • Experience of working to OKR's and targets.
  • To be able to effectively resolve conflicts and complaints.
  • To be able to communicate effectively and present in a professional manner.
  • Ability to interpret and work with rules and regulations, (including formal i.e. GDPR, ISO,PCI)
  • Excellent problem-solver, naturally solution minded.

Accountabilities and deliverables

  • Accurately capturing and amending data relating to services and products within the required deadlines and standards.
  • Validating data in accordance with The Royal Kennel Club rules, regulations and processes.
  • Delivering excellent customer service through call handling, webchat, face-to-face and written communication.
  • Promoting relevant services and products during the enquiry handling process allowing customers to make informed decisions.
  • Dealing-with customer complaints effectively.
  • Maintaining continuous professional development(CPD).
  • Partaking in the departments continued development by being forward thinking and future focused.
  • Ensuring compliance with GDPR, PCIDSS, ISO9001 and ISO27001 (if applicable) in all work undertaken.
  • Transferring all non-related registration enquiries internally to the relevant department.
  • Providing support and guidance on the use of the Royal Kennel Club website and other online services.
  • Capturing relevant customer feedback and ensuring it is channeled correctly.

Job benefits

  • 25 days annual leave, increasing up to 30 days, in addition to statutory holidays. Staff may also receive additional days for any approved business closure days over the festive period in December
  • Option to buy up to five days of annual leave per year
  • Employer pension contributions double the percentage of your plan earnings, up to 8%
  • Life assurance equivalent to three times your basic salary (two times your basic salary for non-pension scheme members)
  • Enhanced maternity, paternity and adoption pay
  • Lifestyle discounts via our EAP and healthcare cashback programme
  • Discounts on Royal Kennel Club products and services
  • 4X Complimentary staff tickets to Crufts and Discover Dogs
  • Healthcare cashback programme with a fixed contribution paid for by the Royal Kennel Club
  • Free eye tests with a voucher towards the cost of your spectacles
  • Financial support for professional and vocational qualifications, with five days' study leave provided
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against The Royal Kennel Club's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on The Royal Kennel Club's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    The Royal Kennel Club's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.