Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Desktop Support Technician

the-sugrue-group-llc11 open roles

Where
San Francisco, California, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDesktop Support Technicianthe-sugrue-group-llc · San Francisco, California, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on the-sugrue-group-llc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 3 days ago

The posting

Desktop Support Analyst

Position Summary

We are seeking a Desktop Support Analyst to provide hands-on support to employees in a fast-paced, professional environment. This person should be comfortable taking ownership of common Windows, Microsoft 365, hardware, and connectivity issues and resolving them with minimal guidance.

The ideal candidate has 2 to 5 years of direct end-user support experience, strong troubleshooting skills, and a genuine interest in delivering reliable, responsive desktop support. This is a full-time, onsite position in New York City.

Key Responsibilities

  • Provide desk-side and remote technical support to employees
  • Diagnose and resolve Windows 10 and Windows 11 issues, including login, application, performance, and device problems
  • Troubleshoot Microsoft 365 applications, particularly Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
  • Install, configure, deploy, and support desktops, laptops, printers, docking stations, and other peripherals
  • Resolve account lockouts, password resets, access issues, and basic permissions requests using Active Directory or Microsoft Entra ID
  • Assist with endpoint setup and management using Microsoft Intune or a similar platform
  • Manage incidents and service requests in ServiceNow or a comparable ticketing system
  • Troubleshoot basic VPN, Wi-Fi, and network connectivity issues, escalating more complex problems when appropriate
  • Support new-hire setups, equipment replacements, system upgrades, and technology rollouts
  • Document troubleshooting steps and resolutions in the ticketing system
  • Provide patient, professional support to employees with varying levels of technical knowledge

Required Qualifications

  • 2 to 5 years of hands-on desktop support or end-user IT support experience
  • Strong practical experience troubleshooting Windows 10 and Windows 11 in a business environment
  • Hands-on experience resolving Microsoft 365 issues, especially Outlook and other commonly used Office applications
  • Ability to independently diagnose and resolve common hardware, software, account, and connectivity issues
  • Working knowledge of Active Directory or Microsoft Entra ID
  • Familiarity with Microsoft Intune or a comparable endpoint management platform
  • Experience using ServiceNow or a similar ticketing system
  • Experience setting up and troubleshooting laptops, desktops, printers, and peripherals
  • Strong communication skills and a service-oriented approach
  • Ability to work onsite in New York, NY, Monday through Friday

Preferred Qualifications

  • Experience supporting Teams, OneDrive, and SharePoint Online
  • Experience providing executive or VIP support
  • Experience in a corporate or enterprise environment
  • Exposure to mobile device management
  • Familiarity with ITIL-based support processes

Position Details

Job Title: Desktop Support Analyst Job Type: Full-time Salary: $80,000 to $90,000 per year Schedule: Monday through Friday, 40 hours per week Work Location: Onsite in San Francisco, CA

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against the-sugrue-group-llc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on the-sugrue-group-llc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    the-sugrue-group-llc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.