The posting
Sales Operations Coordinator
5 days, 8 am- 5 pm
Salary: Basic $2500-$3500
Address: 26 Gul Cres, Singapore 629532 (Gul Circle)
Job Purpose:
Support daily sales operations from quotation and order processing through shipment and customer follow-up. Ensure accurate sales documentation, timely order fulfilment and reliable BC365 records, working closely with internal teams on Singapore and Vietnam orders and other assigned markets.
Key Responsibilities:
Sales administration and order processing
- Prepare sales quotations when required and issue Proforma Invoices upon customer confirmation, using approved prices and terms.
- Create and maintain Sales Orders in BC365, including direct shipments to Vietnam and shipments from Singapore to Ho Chi Minh City.
- Check customer purchase orders against quotations for product specifications, packaging, quantities, prices, payment terms and delivery requirements; resolve discrepancies with Sales.
- Maintain customer details, quotation history, order confirmations and sales records; follow up on outstanding customer confirmations and order requirements.
Shipment and customer coordination
- Coordinate order readiness, delivery schedules, freight bookings and container trucking with Production, Warehouse, forwarders and transporters.
- Prepare or coordinate commercial invoices, packing lists and other shipping documents; liaise with Regulatory on supporting product documents where required.
- Review shipping documents and coordinate customs and delivery requirements for customer orders, including direct-to-Vietnam shipments.
- Track ETD, ETA and delivery status; update customers and Sales team on progress, delays and documentation issues, and escalate exceptions promptly.
- Record customer delivery issues and claims, coordinate follow-up with the relevant teams and track agreed corrective actions.
Stock visibility and sales reporting
- Use BC365 to check stock balances, availability, approved unit prices and transaction details for quotations and order fulfilment.
- Coordinate stock allocation and product availability with Warehouse and Production; flag shortages, aged stock and delivery risks to Sales.
- Maintain order and shipment trackers showing confirmed orders, pending quantities, shipment dates and outstanding actions.
- Prepare sales and order-status updates for Daily WUSO meetings and management review; support forecast updates with accurate order information.
- Coordinate with Finance on invoicing, customer payment status and follow-up on outstanding payments in accordance with approved terms.
- Keep sales and shipment records complete and traceable for audits; suggest improvements to order processing and reporting.
Requirements:
- Diploma in Business Administration, Logistics, Supply Chain Management or a related discipline, or equivalent relevant experience.
- 1–5 years of relevant experience in sales operations, sales administration, order processing or shipment coordination.
- Proficient in Microsoft Excel and Word; experience with Microsoft Dynamics 365 Business Central (BC365) or a similar ERP system is an advantage.
- Familiarity with import and export documentation and international shipment coordination; experience in chemicals, pesticides or manufacturing is an advantage.
Cheong Yeat Long | R25145358
The Supreme HR Advisory Pte Ltd | EA 14C7279



