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Open nowPosted 4 days agoWe saw it 92 min after it went up

Brand Lead | Customer Experience

The Unlimited9 open roles

Where
Westville, South Africa
Work mode
Hybrid
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Your applicationOpen nowBrand Lead | Customer ExperienceThe Unlimited · Westville, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Unlimited's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. The Unlimited postings stay open a median of 26 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 4 days ago

The Unlimited median: 26 days open

The posting

We’re on the hunt for a Brand Lead | Customer Experience. Do you believe a Brand is only as strong as the experience it creates for its customers?

We’re looking for someone who can bring our Brand promise to life across the customer journey, making sure every communication, touchpoint and experience feels clear, human and unmistakably The Unlimited.

As our Brand Lead | Customer Experience, you’ll be a strategic Brand partner to our Customer Experience team. You’ll proactively review customer journeys through a Brand lens, identify gaps and opportunities, and turn customer feedback, NPS and CSAT insights into meaningful improvements. You’ll also lead the development of customer-facing communications, collateral and tools across key journeys including onboarding, servicing, claims, collections and retention.

If you have:

  • 5+ years’ experience in Brand, marketing or customer communications
  • Strong Brand and creative judgement, with a solid understanding of customer experience
  • Experience developing customer communications and engagement journeys across digital and omnichannel environments
  • Strong analytical skills, with the ability to turn customer feedback and data into meaningful business insights

We’d love to hear from you.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against The Unlimited's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on The Unlimited's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    The Unlimited's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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