The posting
Overview
Breast Surgery Clinical Coordinator (LPN)
SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment practice led by globally recognized oncologists with disease expertise in cancer care and clinical research. This practice offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.
SCOPE
The Breast Surgery Clinical Coordinator serves as the primary point of coordination for breast surgery patients throughout the surgical planning process. Under the direction of the physician and clinic leadership, this role is responsible for surgical scheduling, provider order entry, coordination of surgical documentation, symptom management triage, patient education, and communication between patients, providers, facilities, and ancillary departments.
This position combines clinical knowledge with administrative coordination to ensure timely, efficient, and patient-centered surgical care. The role is primarily administrative in nature, with clinical responsibilities focused on telephone triage, patient education, care coordination, and provider-directed order management. The Breast Surgery Clinical Coordinator supports patients from initial surgical decision-making through post-operative follow-up, ensuring all required documentation, orders, and communications are completed accurately and timely.
Responsibilities
Surgical Scheduling and Care Coordination
- Coordinate all aspects of surgical scheduling for breast surgery patients.
- Complete and submit surgical orders, scheduling requests, and required documentation to surgical facilities.
- Enter provider-directed orders related to surgery, imaging, laboratory testing, referrals, and other care coordination activities within the electronic medical record.
- Confirm surgery dates, locations, arrival times, and preparation instructions with patients and surgical facilities.
- Coordinate with anesthesia teams, vendors, first assists, reconstruction surgeons, and other external partners as needed.
- Facilitate requests to internal/external medical records departments outside facilities, providers, and other parties to obtain documentation required for surgical planning and continuity of care.
- Ensure all consents, pathology reports, operative notes, medical clearances, outside records, and supporting documentation are received, reviewed for completeness, and appropriately scanned into the electronic medical record.
- Release operating room block time according to established policies and procedures.
- Serve as liaison between patients, providers, surgical facilities, and ancillary departments to resolve scheduling concerns and facilitate continuity of care.
- Coordinate post-operative appointments and follow-up care as directed.
Clinical Support and Order Management
- Enter provider-directed orders within the electronic medical record according to established protocols and scope of practice.
- Prepare and route surgical orders, pathology requests, imaging orders, laboratory orders, referrals, and other provider-directed documentation.
- Verify patient allergies, medications, medical history, and other pertinent information related to surgical planning.
- Assist with obtaining and organizing outside medical records, imaging reports, pathology reports, operative reports, and consult notes needed for care planning and surgical coordination.
- Assist with completion of disability, FMLA, return-to-work, and other clinical documentation as requested.
- Coordinate specialty testing and additional procedures as directed by providers.
- Maintain accurate and timely documentation within the electronic medical record.
- Support providers with clinical and administrative coordination necessary to facilitate patient care and surgical readiness.
Symptom Management and Patient Communication
- Serve as the primary contact for incoming clinical telephone calls from surgical patients.
- Perform symptom assessment and telephone triage within LPN scope and established clinical protocols.
- Escalate urgent, emergent, or complex patient concerns to the physician, APP, or RN as appropriate.
- Communicate provider recommendations, test results, and care instructions to patients as directed.
- Provide patient education regarding surgical preparation, post-operative expectations, activity restrictions, wound care, drain care, medications, and follow-up requirements.
- Address patient questions and concerns while ensuring timely follow-up and resolution.
- Monitor patient concerns and coordinate care to promote continuity throughout the surgical journey.
- Ensure patients with emergent symptoms receive immediate direction and escalation to the appropriate level of care.
Administrative Responsibilities
- Answer and route incoming calls, patient portal messages, and electronic communications.
- Maintain accurate scheduling records and provider calendars as assigned.
- Monitor and track outstanding documentation, surgical requirements, and scheduling needs.
- Assist patients with forms, records requests, administrative correspondence, and surgery-related paperwork.
- Utilize electronic medical record and scheduling systems to ensure accurate patient information and appointment management.
- Participate in workflow improvement initiatives designed to improve patient access, operational efficiency, and patient satisfaction.
- Maintain confidentiality and compliance with HIPAA, organizational policies, and regulatory standards.
- Perform other duties as assigned to support practice operations and patient care.
Qualifications
Education
- Graduate of an accredited Licensed Practical Nursing (LPN) program.
- Current unrestricted Tennessee LPN license required.
- Current Basic Life Support (BLS) certification required.
Experience
- Minimum of three (3) years of experience in a physician practice, specialty clinic, surgical office, oncology practice, or similar healthcare setting preferred.
- Previous breast surgery, surgical services, oncology, or specialty clinic experience preferred.
- Previous surgical scheduling experience strongly preferred.
- Experience with symptom management telephone triage preferred.
- Experience working within an electronic medical record system preferred.
Knowledge, Skills, and Abilities
- Knowledge of medical terminology, anatomy, surgical procedures, and clinical workflows.
- Understanding of surgical scheduling processes and coordination of pre-operative and post-operative care.
- Ability to recognize urgent patient concerns and appropriately escalate within established protocols.
- Strong organizational, prioritization, and time-management skills.
- Ability to manage multiple projects and responsibilities simultaneously while maintaining accuracy.
- Excellent verbal and written communication skills.
- Strong customer service and patient relations skills.
- Proficiency with electronic medical records, Microsoft Office applications, and scheduling software.
- Ability to work independently while collaborating effectively with physicians, advanced practice providers, nurses, administrative staff, hospitals, and ancillary departments.
- Commitment to patient-centered care, professionalism, confidentiality, and teamwork.
Physical Requirements
- Prolonged periods of sitting and computer work.
- Frequent telephone communication and electronic correspondence.
- Ability to occasionally stand, walk, bend, and lift up to 25 pounds.
- Ability to operate standard office equipment and computer systems.
Working Conditions
Work is performed in an outpatient breast surgery and oncology practice environment. The role requires frequent interaction with patients, physicians, advanced practice providers, clinical staff, hospitals, surgical facilities, and external partners. The position is primarily office-based with limited direct patient care responsibilities and a strong emphasis on patient coordination, communication, documentation management, and surgical scheduling.
FLSA Status: Non-Exempt Reports To: Manager, Clinical Services (or designated practice leadership) Licensure Required: Tennessee Licensed Practical Nurse (LPN) License in good standing.
Why Work for Us?
We offer a competitive benefits package that includes:
- Medical, Dental, Vision, and Life Insurance
- HAS and Flexible Spending Account
- Critical Illness, Hospital, and Legal Plan
- Generous Paid Time Off (PTO)
- Company-paid Short-term and Long-term Disability Coverage
- 401k plan with company contribution
- Wellness program that rewards you practicing a healthy lifestyle
- Employee Assistance Program and Discount Program to some of your favorite retailers
- Free Parking
- Career Growth and Development
- Supportive Team and Resources
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
