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Open nowPosted 10 hours ago

Lab Case Coordinator

The Valere Group

Where
Pleasant Grove, UT, United States
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Your applicationOpen nowLab Case CoordinatorThe Valere Group · Pleasant Grove, UT, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on The Valere Group's own form.

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 10 hours ago

The posting

This position plays an important role in keeping cases moving smoothly through the laboratory. The Case Coordinator will work closely with dental offices, doctors, technicians, and the PEAK team to ensure cases have the necessary information needed to be completed accurately and on time.

Responsibilities

  • Receive and process incoming dental cases and paperwork.
  • Review cases for necessary information and communicate with dental offices when additional information is needed.
  • Answer incoming phone calls and assist dental offices with questions regarding their cases.
  • Communicate directly with doctors, dental assistants, and office staff regarding case details, timelines, instructions, and concerns.
  • Work closely with technicians to provide additional information or clarification on cases.
  • Help track cases throughout the laboratory process and follow up when needed.
  • Assist with incoming and outgoing shipping, including preparing packages, shipping labels, and coordinating deliveries.
  • Receive and organize incoming shipments and cases.
  • Help maintain accurate case records and ensure cases are routed to the appropriate department or technician.
  • Communicate case updates and concerns to the appropriate members of the PEAK team.
  • Provide friendly, professional customer service to our dental offices.
  • Assist with general front-office and laboratory administrative duties as needed.

Requirements

  • Excellent communication and customer service skills.
  • Strong attention to detail and organization.
  • Comfortable answering phones and communicating with dental offices.
  • Able to prioritize and manage multiple cases and requests simultaneously.
  • Comfortable working as part of a team in a fast-paced environment.
  • Professional, friendly, and dependable.
  • Willingness to learn dental terminology and laboratory procedures.
  • Previous dental office, dental laboratory, customer service, or administrative experience is prefered.

Benefits

  • Private Health Insurance
  • Paid Time Off
  • Training & Development
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