Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Yardi Functional Consultant

theapexgroup1,055 open roles

Where
Gujarat
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowYardi Functional Consultanttheapexgroup · Gujarat

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on theapexgroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. theapexgroup postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted today

theapexgroup median: 9 days open

The posting

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

We are looking for an experienced Yardi Support Manager to lead application support operations for US-region projects. The role involves managing the full lifecycle of Yardi support tickets, ensuring SLA adherence, coordinating with clients and internal teams, preparing operational reports, and driving continuous improvement in support processes. The ideal candidate will have strong expertise in Yardi applications, ITSM tools, client management, and finance/property management processes.

Key Responsibilities

Support & Incident Management

  • Manage the end-to-end lifecycle of Yardi support tickets, from logging to closure.
  • Ensure tickets are prioritized and resolved within agreed SLAs.
  • Monitor ticket queues, escalations, and service performance metrics.
  • Resolve functional and technical issues through ticketing systems, email, phone, and other communication channels.
  • Maintain strong understanding of ticket severity levels and prioritization frameworks.

Team & Stakeholder Coordination

  • Allocate and prioritize workloads across support team members.
  • Provide guidance, mentorship, and support to enhance team productivity.
  • Coordinate with application Product Owners and business stakeholders for issue resolution and enhancements.
  • Drive change management processes and ensure proper implementation of system updates.

Client Management

  • Serve as the primary point of contact for client support-related matters.
  • Understand client requirements and ensure a high level of customer satisfaction.
  • Conduct regular client meetings and provide updates on support performance.
  • Build strong relationships with client stakeholders and business users.

Reporting & Analytics

  • Prepare weekly and monthly MIS reports on ticket trends, SLA compliance, backlog, and resolution effectiveness.
  • Present support metrics, findings, and recommendations to clients and leadership teams.
  • Identify recurring issues and recommend process improvements.

Yardi Application Support

  • Provide support across Yardi modules including: Commercial Residential Retail Service Charges Investment Management Facilities Management Advanced Budgeting Inspections Planned Preventive Maintenance (PPM)
  • Support property and financial management processes for commercial and residential portfolios.

ITSM & Process Excellence

  • Utilize ITSM platforms such as: Jira ServiceNow Zoho ManageEngine Other ticketing systems
  • Ensure accurate ticket tracking, documentation, reporting, and compliance.
  • Continuously improve support workflows and operational efficiency.

Required Qualifications

  • Bachelor's degree in Finance, Business Administration, Information Systems, or a related field.
  • Experience in a Yardi support, application support, or support management role.
  • Strong knowledge of Yardi property management and accounting solutions.
  • Hands-on experience with ITSM tools such as Jira, ServiceNow, or Zoho ManageEngine.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Strong communication, presentation, and stakeholder management abilities.
  • Ability to work independently in a fast-paced client-facing environment.

Preferred Skills

  • Background in Real Estate, Property Management, Fund Accounting, or Finance Operations.
  • Experience managing support teams and client escalations.
  • Knowledge of change management and release management processes.
  • Strong customer-centric approach with leadership capabilities.
  • Willingness to learn new applications and technologies.

Key Competencies

  • Customer Service Excellence
  • Stakeholder Management
  • Team Leadership
  • SLA Management
  • Incident & Problem Management
  • Reporting & Analytics
  • Change Management
  • Yardi Functional Expertise
  • ITSM Tools Proficiency
  • Process Improvement

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against theapexgroup's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on theapexgroup's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    theapexgroup's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.