The posting
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The successful Supervisor will have a particular focus on the Linen Porters and House Porters, coordinating daily tasks, monitoring standards, and ensuring that responsibilities are clearly allocated and completed efficiently.
As a valued part of the Forte family, you will:
- Oversee the team's workflow, ensuring good cooperation across departments
- Support team members to ensure that five-star service standards are maintained at all times
- Deliver discreet, understated, tailored, and timely service whilst sharing your knowledge and best practice with the team
- Remain focused on delivering excellence
- Be knowledgeable of the hotel and our products, and actively seek opportunities to promote them
- Communicate regularly on the progress of tasks and consistently deliver on time to an excellent standard
- Maintain stronger operational control and improve stock management
- Support the department in delivering the increased linen requirements associated with the planned daily linen change.
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards
- Strong instincts for understanding and fulfilling the needs of guests
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role, global service standards, and product
- Confidence and good nature in leading your team in a high-pressure environment
- Enthusiasm for learning and personal growth
- Exceptional attention to detail and commitment to quality and ensuring brand standards are maintained at all times
- Ability to monitor stock usage, place orders, and maintain cost-effective inventory levels in line with the departmental budgets
Why working with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
- Discretionary Service Charge
The salary of our Housekeeping Supervisor is £34,500 gross per annum (the expected package will be the salary plus the discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
