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Open nowPosted 114 days ago

THE DUCHESS - Host/Hostess

theentouragegroup103 open roles

Where
Amsterdam, Noord-Holland, Netherlands
Work mode
On site
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Your applicationOpen nowTHE DUCHESS - Host/Hostesstheentouragegroup · Amsterdam, Noord-Holland, Netherlands

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This job: posted 114 days ago

The posting

The Venue

The Duchess Amsterdam is a stylish and sophisticated restaurant located in the heart of the city. THE DUCHESS opened in June 2015 in Amsterdam’s historical KAS Bank building and was awarded a Michelin star in 2018. We depend on the enthusiasm, drive, and dedication of our employees to succeed. Join us in setting new standards for modern hospitality.

The Job

We are looking for an experienced Host/Hostess, who is comfortable working in a fast-paced environment. You will handle and oversee reservations at the restaurant while ensuring guests are provided with a pleasant and welcoming approach. You will aim to cater to any special guest requirements that must be carefully communicated to the rest of the team. This position is service-oriented and extremely dynamic. The role of a Host/Hostess is essential in creating an unforgettable experience for all our guests.

Responsibilities

  • Greeting and seating guests: You will be the first person that guests will encounter when they enter the restaurant. After warm greetings, you will guide them to their tables, and ensure that they are comfortable.
  • Managing reservations: You will manage the restaurant's reservation system, handle the phone line, ensure that tables are available for guests who have booked in advance and accommodate last-minute walk-ins or VIPS.
  • Reports & Overviews: besides welcoming and sitting guests, a host/hostess will manage the mailbox and make reports & overviews to track restaurant progression. The structure of the day- to-day tasks will be overseeded and reported to the Head Host/Hostess.
  • Guest Satisfaction: The host/hostess works closely with General Manager and the Head Host/Hostess to ensure that we keep guest satisfaction up to the standards. Requirements
  • Excellent communication and customer service skills: must be able to communicate clearly and professionally with guests and staff members.
  • Ability to multitask: Hosts/Hostesses should be able to handle multiple tasks at once, such as answering phones, greeting guests, and managing reservations.
  • Organisational skills: Hosts/Hostesses should be organized and able to keep track of reservations, waitlists, and seating arrangements.
  • Ability to work in a fast-paced environment: Restaurants can be busy places, so hosts/hostesses must be able to work efficiently and calmly under pressure.
  • Attention to detail: Hosts must be able to pay close attention to detail, ensuring that tables are set up correctly, guests' requests are set up properly, and menus are clean.
  • Professional appearance: Hosts/Hostesses are often the faces of the restaurant, so they should have a professional appearance and demeanour.
  • International approach: Must be able to fully communicate in English
  • Software: ability to work with Office 365 Benefits
  • In house training
  • Annual in-house experience within the Sircle Collection Hotels
  • Hotel staff discounts within the Sircle Collection Hotels
  • 25% staff discount throughout THE ENTOURAGE GROUP Restaurants
  • 10% retail discount at XBANK
  • Free bootcamp every Monday
  • Refer a friend bonus
  • Paid moving day
  • Paid Birthday off
  • Free lifestyle coaching Interested? Please apply via the "apply for this job" button below and make sure you fill in our application form. THE DUCHESS is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, Do Not Disturb, THE DUCHESS and MR PORTER STEAKHOUSE. www.the-entouragegroup.com
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