Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Delivery Excellence Manager (Remote) - Caribbean

thehivecareers.co2,874 open roles

Where
Kingston, St. Andrew Parish, Jamaica, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDelivery Excellence Manager (Remote) - Caribbeanthehivecareers.co · Kingston, St. Andrew Parish, Jamaica, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on thehivecareers.co's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Delivery Excellence Manager (Remote) - Caribbean

Delivery, Operations and Strategy

Base salary + commissions (if you are best at your work you can make the best out of it)

At Ingenuity Technologies Inc. / thehive; Talent is a core strategic priority in our growth objective, The purpose of this role is to own the end-to-end Enterprise Delivery Organisation at Ingenuity Technologies Inc., be a guide and coach for the agile teams to achieve the desired Objectives and Key Results (OKRs)/Goals for the Enterprise Business Unit following Lean Startup, Lean Innovation, and Agile values.

The purpose of this role is to ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.

You can learn more about our services here:

Ingenuity Technologies Inc. is an internationally renowned player in enterprise software engineering with wide-ranging expertise in all the areas of Talent Acquisition and providing, Digital Transformation and software development that helps deliver reliable and quality projects/products to our global clients.

Our globally spread, cross-cultural, highly qualified, competent workforce together with the backing from our partners like Google, Manatal, Trello, V2 Cloud DAAS platform, JIRA empowers us to deliver cutting-edge technology products and solutions to our world-renowned customers - all in record time. Ingenuity Technologies Inc. builds products better and faster.

Role and responsibilities:

  • Accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap.
  • Delivering a WOW experience to the customers and the team, deciding and implementing critical business decisions to make it happen
  • Responsible for the gross margin for the business unit
  • Performing resource allocation and workload assignment according to delivery requirement
  • Analyze customers requirement, set delivery priorities and make schedule adjustments to meet delivery goals
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
  • Responsible to recruit, hire, train, and supervise delivery team members
  • Responsible for implementing OKRs for the business unit
  • Coach/Guide to help Agile teams achieve their Goals/OKRs
  • Ensure that team maintains high level of competence and operational excellence
  • Responsible for negotiating contracts, delivery rates for new and existing customers
  • Responsible for scouting new vendors, and negotiating contracts for software development and allied services
  • Recommending methods of improving the processes and seeing that actions are implemented on time to deliver a wow experience
  • The Delivery Excellence Manager will be an escalation point and accountable for the service delivery of the business unit.

What skills do you need to perform your role? Skills Required:

  • Understanding of agile, scrum and related project management frameworks and techniques
  • Understanding of design thinking, product management, SDLC, release plan process
  • Extensive background in managing and delivering complex projects/staffing requirements throughout the agile lifecycle
  • Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe
  • Project planning and progress monitoring, including budget control and milestone control
  • Estimating, Budgeting, forecasting, and cost management for various software projects
  • Understanding of Account Receivable and Account Payable Processes
  • Worked on tools like Jira, Confluence, MS Office, Google Sheets to manage the project deliveries
  • Proficiency in leading both physical and virtual (remote) teams
  • Experience in dealing with third-party-provided services
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Experience in providing accurate and regular reports to the management on the performance of the service delivery.
  • Having a Startup mindset and experience of working in a Startup culture
  • Experience of working with Small, Medium, and Large Corporate customers
  • Experience of scaling technical teams up and down as per business need
  • Experience of process management or ownership is preferred.
  • Experience managing multiple projects simultaneously, facilitating status meetings, and presenting to large groups.
  • Should be able to work in CET/CEST timezone with flexibility to cater to other timezones on a need basis

Qualifications:

  • Minimum of 4 years of experience in owning and running Enterprise Delivery Organisation of 100+ engineers delivering an annual gross revenue in excess of 3 million dollars
  • Minimum of 8 years of Project or Program Management experience.
  • Minimum of 4 years of Scrum experience and/or managing projects using Agile Development methodology.

Culture Fit:

  • Honesty and Integrity
  • Accountability toward the work owned
  • Deliver WOW experience in every human interaction

Work hours:

  • Monday to Friday; 8:00 AM to 5:00 PM GMT-5
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against thehivecareers.co's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on thehivecareers.co's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    thehivecareers.co's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.