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Open nowFirst seen 2 days ago

Internal Software Support Engineer

thehivecareers.co2,874 open roles

Where
Kingston, Jamaica, Remote
Work mode
Remote
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Your applicationOpen nowInternal Software Support Engineerthehivecareers.co · Kingston, Jamaica, Remote

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Job Title: Internal Software Support Engineer

Location: Remote (Carribean)

Employment Type: Full-time Contract

Reports to: Chief Technology Officer

Role Overview

We are seeking a technically strong, service-oriented Internal Software Support Engineer who will act as the first line of support for internal software systems and websites. This role combines IT and software support, hands-on website development, and solution design, including recommending and implementing software and CRM platforms to improve business processes and internal efficiency.

Key Responsibilities

Internal Software & Technical Support

  • Provide Level 1–2 technical support for internal software tools, platforms, and web applications
  • Troubleshoot system, website, and application issues; identify root causes and implement fixes
  • Monitor system performance and escalate complex issues when required
  • Install, configure, and maintain internal software, tools, and user access
  • Log, track, and resolve incidents using ticketing systems while meeting defined SLAs
  • Document issues, solutions, and support processes to build internal knowledge bases

Website & Application Support

  • Support, maintain, and update company websites and internal web platforms
  • Fix bugs, improve performance, and ensure website functionality and uptime
  • Implement content and feature updates using CMS platforms
  • Collaborate with product, design, and engineering teams on enhancements and new features
  • Ensure websites are secure, responsive, and optimized for performance

Solution Design & Business Process Optimization

  • Analyze existing business processes and daily workflows to identify inefficiencies and technology gaps
  • Creating solutions and recommending software/CRM platforms to optimize business processes and day to day functions
  • Design and recommend technical solutions to improve productivity, automation, and system reliability
  • Research, evaluate, and recommend software tools, SaaS products, and CRM platforms to support business needs
  • Support or lead the implementation, configuration, and optimization of selected tools and platforms
  • Act as a technical advisor to internal teams by translating business requirements into effective system solutions
  • Ensure recommended solutions are scalable, cost-effective, and aligned with company goals
  • Document system configurations, integrations, and best practices for long-term maintainability

Collaboration & Process Improvement

  • Work closely with internal teams to understand system needs and resolve issues efficiently
  • Assist with system testing, deployments, upgrades, and integrations
  • Recommend improvements to tools, workflows, and system architecture
  • Support a culture of continuous improvement and operational excellence

Required Qualifications & Skills

  • 2–4+ years of experience in technical support, software support, or IT support roles
  • Hands-on experience with website development and maintenance
  • Working knowledge of HTML, CSS, JavaScript (basic to intermediate)
  • Experience with CMS platforms (WordPress, Webflow, or similar)
  • Familiarity with basic backend concepts (APIs, databases, hosting environments)
  • Strong troubleshooting and problem-solving skills
  • Ability to communicate technical concepts clearly to non-technical users

Preferred / Nice-to-Have

  • Experience with React, PHP, or Node.js
  • Understanding of cloud hosting, DNS, and server environments
  • Exposure to ticketing systems (Jira, Zendesk, Freshdesk, etc.)
  • Experience evaluating or implementing CRM platforms (HubSpot, Salesforce, Zoho, or similar)
  • Knowledge of workflow automation and system integrations
  • Basic knowledge of cybersecurity best practices
  • Experience working in a fast-paced startup or scale-up environment

What We Offer

  • Opportunity to work in a growing, impact-driven company
  • Remote working environment
  • Exposure to both support engineering and development work
  • Collaborative and supportive team culture
  • Career growth and learning opportunities
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