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Open nowFirst seen 5 hours ago

Sales Development Representative (SDR)

thehivecareers.co2,869 open roles

Where
Kingston, Jamaica, Remote
Work mode
Remote
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Your applicationOpen nowSales Development Representative (SDR)thehivecareers.co · Kingston, Jamaica, Remote

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Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: first seen 5 hours ago

The posting

WE'RE HIRING – SALES DEVELOPMENT REPRESENTATIVE (SDR)

Role Overview

The Hive Careers is seeking energetic, confident and target-driven Sales Development Representatives (SDRs) with experience working in a call centre or outbound sales environment.

The successful candidates will be responsible for making outbound calls, generating qualified leads, engaging prospective clients and scheduling discovery meetings to support business growth.

This role focuses on business development across five service areas: Recruitment, Staffing, Career Development, Technology and Engineering.

Key Responsibilities

  • Make daily outbound calls to prospective clients to introduce the company's services and generate business opportunities.
  • Identify and qualify potential leads through cold calling, email and other outreach channels.
  • Engage business owners, managers and decision-makers to identify their needs.
  • Schedule qualified discovery meetings for the business development team.
  • Effectively communicate service offerings, handle objections and maintain prospect interest.
  • Conduct timely follow-ups with potential clients to improve conversion rates.
  • Maintain accurate call logs, client information and sales activities in the CRM system.
  • Meet or exceed established targets for outbound calls, qualified leads and scheduled meetings.
  • Provide regular updates on sales activities, pipeline progress and performance.
  • Collaborate with internal teams to support client acquisition and sales conversion.

Minimum Qualifications & Experience

  • At least five (5) CXC/CSEC subjects, including English Language and Mathematics.
  • Minimum two (2) years of experience in a call centre environment, preferably in outbound sales, telemarketing, lead generation or appointment setting.
  • Proven ability to make outbound calls and meet performance targets.
  • Strong communication, persuasion and objection-handling skills.
  • Experience working with call centre performance metrics and KPIs.
  • Good computer skills and familiarity with CRM systems.
  • Ability to multitask, maintain accurate records and manage follow-ups.
  • Strong time-management skills and the ability to work independently in a remote environment.

Preferred Qualifications

  • Experience in a sales-focused BPO or call centre campaign.
  • Previous experience in cold calling, B2B sales or appointment setting.
  • Experience engaging international clients, particularly in the Caribbean or US markets.
  • Familiarity with CRM platforms, lead tracking and sales pipeline management.

Key Performance Indicators (KPIs)

  • Outbound calls completed.
  • Qualified leads generated.
  • Discovery meetings scheduled and attended.
  • Lead-to-appointment conversion rate.
  • Follow-up completion and CRM accuracy.
  • Contribution to new client acquisition.

Ideal Candidate

We are looking for someone who is confident on the phone, persuasive, resilient and comfortable working in a fast-paced, target-driven call centre environment.

The ideal candidate should have a strong sales mindset, excellent telephone etiquette and the ability to turn cold conversations into qualified business opportunities.

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