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AWS Connect Technical Lead / Senior Engineer-Australia

Thehrally Com64 open roles

Where
Sydney, New South Wales, Australia
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Your applicationOpen nowAWS Connect Technical Lead / Senior Engineer-AustraliaThehrally Com · Sydney, New South Wales, Australia
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Thehrally Com postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

Thehrally Com median: 1 days open

The posting

Location: Sydney / Melbourne / Brisbane, Australia Experience: 10–15 Years Work Rights: Australian PR / Citizens preferred Sponsorship: Not provided

Role Overview

We are looking for an experienced AWS Connect Technical Lead / Senior Engineer to lead the design, implementation, integration and optimisation of Amazon Connect solutions. The role requires strong hands-on technical expertise along with the ability to provide technical leadership across engineering, architecture and operational teams.

Key Technical Skills

  • Strong experience in Amazon Connect architecture, configuration and platform administration
  • Expertise in Contact Flows, routing strategies, queues, profiles and customer journeys
  • Hands-on experience with Amazon Lex and conversational AI integrations
  • Strong knowledge of Amazon Connect APIs, AWS Lambda and event-driven architectures
  • Experience with Contact Trace Records (CTR), Kinesis streaming and analytics integrations
  • Understanding of Amazon Connect security, SAML/SSO and identity integration
  • Experience with Workforce Management, Quality Management and Contact Lens
  • Strong troubleshooting and operational support experience across the Connect platform
  • Experience with Infrastructure as Code (IaC) and DevOps practices for Amazon Connect configuration and deployments

Technical Leadership Responsibilities

  • Provide technical leadership and subject matter expertise for the Amazon Connect platform
  • Drive solution design and ensure alignment with business and technical requirements
  • Own technical delivery outcomes, platform quality and engineering standards
  • Identify and manage technical, operational and delivery risks
  • Collaborate with AWS, vendors, engineering teams and internal stakeholders
  • Lead platform simplification, automation and continuous improvement
  • Promote operational excellence, resilience, security and customer experience
  • Coach and mentor engineers and help build long-term Amazon Connect capability
  • Support architectural and technical decisions across the platform

Key Attributes

  • Strong problem-solving and analytical skills
  • Excellent stakeholder communication and collaboration
  • Ability to operate as a hands-on technical lead
  • Strong ownership and delivery mindset
  • Experience working in enterprise-scale environments
  • Passion for automation, platform optimisation and continuous improvement

Interested in exploring this opportunity? Please share your updated resume along with your location, work rights, notice period and contact details.

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