The posting
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Who We Are
TheKey is led by a team that reflects a wide range of industry experience in home care, senior care, and healthcare, along with deep expertise in technology, operations, transformation, and customer experience. This includes guidance from our Scientific Advisory Board, made up of nine experts in brain health, aging, and geriatrics, alongside the day-to-day expertise of our clinical and care teams who bring this work to life in the home. But what unites everyone at TheKey, from our leadership team to our caregivers, is a shared passion for reimagining what aging at home can look like. We're driven by a common mission: helping more older adults get the services and tools they need to age well, where and how they want.
The Role
The General Manager is responsible for ensuring TheKey clients receive excellent care allowing them to remain independent in their homes, as well as actively and independently working to develop new referral and client relationships. The General Manager is integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and building revenue and market share in their assigned location(s).
The Ideal Candidate
Take Ownership of and Build a Branch for the Nation’s Leading Provider of Care in the Home. Are you a dynamic people leader who is eager to impact a branch by driving growth and making a positive difference in the healthcare world? If this sounds like you, consider joining the team as a General Manager at TheKey. We’re looking for a leader with a background managing high-functioning teams in the healthcare industry. The ideal candidate will have experience managing diverse teams where most individuals are hands-on or clinical. This is a role that will require exemplary strength in hiring, recruitment, and people relations. You’ll ensure that we have the talent and team culture in place on a local level, own the training and professional development of team members and smooth functioning between departments.
Essential Duties and Responsibilities:
- Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing
- Responsible for the location’s financial performance, growth, and profitability.
- Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients
- Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
- Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
- Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction
- Overseeing day-to-day operations in the assigned location(s).
- Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development
- Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent
- Leading or supporting the recruitment, training, and development of new team members
- Providing after-hours support for partners, prospective and current clients (including evenings and weekends)
- Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
- Additional duties and responsibilities as assigned
Required Skills, Education, and Certifications:
- Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
- Five to seven years of leadership experience in health care, elder care, social work, or related industry
- Strong understanding of budget management and financial monitoring
- Demonstrated leadership skills, including goal setting, training, and mentorship
- Proven track record of successfully leading and motivating diverse teams
- Multitasker and critical thinker with strong analytical skills
- Exceptional interpersonal and communication skills, including writing, speaking, and active listening
Physical Requirements:
- Ability to travel to client homes and other locations approximately 25% of the time
- Ability to sit, stand, and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment
Salary - Competitive Base plus Incentive Plan
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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