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Open nowPosted 146 days ago

Customer Service Representative

There is Talent14 open roles

Where
Colombia, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service RepresentativeThere is Talent · Colombia, Remote

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on There is Talent's own form.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 146 days ago

The posting

Customer Service Representative

Location: 100% Remote (LATAM-based) Salary: Competitive Schedule: Full-Time Shift: Aligned with U.S. business hours Contract Type: Independent Contractor Agreement

About the Role

We are seeking a professional and reliable Customer Service Representative to support U.S.-based businesses in a fast-paced remote environment. This role is ideal for candidates with strong communication skills who are comfortable handling inbound and outbound calls while providing excellent customer support.

You will assist customers, manage appointments and follow-ups, document information accurately, and help ensure a positive experience on every interaction.

Key Responsibilities

  • Handle inbound and outbound calls professionally
  • Assist customers with questions, scheduling, and follow-ups
  • Provide accurate information and customer support
  • Document call notes and updates in company systems
  • Maintain a professional and positive tone on calls
  • Follow company processes and communication guidelines
  • Support the team with general customer service tasks

Requirements

  • Excellent spoken and written English (C1+ preferred)
  • Previous experience in customer service, BPO, call center, or phone-based roles
  • Strong communication and active listening skills
  • Comfortable working in a fast-paced environment
  • Strong attention to detail and multitasking ability
  • Reliable internet connection and professional work setup
  • Consistent and reliable work ethic

Tools & Platforms

Experience with some of the following tools is helpful:

  • Google Workspace
  • CRM systems
  • Dialer systems
  • Slack
  • Zoom
  • HubSpot or similar platforms

Benefits

  • 100% remote work
  • 40 hours per week
  • Vacation benefits after 1 consecutive year with us
  • Experience working with international clients
  • Opportunities for professional growth
  • Supportive team environment
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on There is Talent's form

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  4. Every reply, sorted

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