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Open nowPosted 3 days ago

Manager, Sales Operations

thermofisher3,317 open roles

Where
Tokyo, Japan
Work mode
Hybrid
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Your applicationOpen nowManager, Sales Operationsthermofisher · Tokyo, Japan

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. thermofisher postings stay open a median of 17 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 3 days ago

thermofisher median: 17 days open

The posting

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The Japan Commercial Operations Manager is responsible for leading the regional Global Commercial Operations (GCO-R) team to ensure operational excellence, strong customer and stakeholder support, and effective execution of bookings, revenue, and cash-related activities.This position provides day-to-day leadership, drives team performance and employee development, and serves as a key business partner to Japan Sales, Service, Finance, and other cross-functional stakeholders. The manager is also responsible for identifying operational improvements, managing escalations, and aligning Japan's commercial processes with global GCO objectives.

Key Responsibilities

  • Lead and manage daily Japan GCO-R operations, ensuring timely, accurate, and high-quality support for Sales, Service, and customers.
  • Establish clear expectations, monitor performance, and drive achievement of KPIs related to quotations, order booking, invoicing, service contract renewals, tender support, and stakeholder responsiveness.
  • Oversee commercial activities supporting bookings, revenue execution, and cash, proactively identifying risks and coordinating timely resolutions.
  • Develop and motivate employees through coaching, performance management, training, and career development while fostering a positive, accountable, and collaborative team culture.
  • Partner closely with Japan Sales and Service leadership, Finance, Manufacturing, Logistics, and other stakeholders to align priorities, manage escalations, and support customer commitments.
  • Ensure effective workload management, resource planning, process compliance, and business continuity.
  • Provide timely operational reporting, KPI analysis, and business updates to regional and global leadership.
  • Lead continuous improvement (PPI), process optimization, and automation initiatives to improve productivity, quality, and customer experience.
  • Represent Japan GCO-R in global strategy discussions, operational reviews, and cross-regional initiatives to support standardized processes while addressing local business requirements.
  • Ensure team activities comply with company policies, contractual obligations, internal controls, and applicable regulatory requirements.

Minimum Qualifications

  • Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field, or equivalent experience.
  • Typically 10+ years of experience in commercial operations, sales operations, service operations, order management, or a related environment.
  • Minimum 4 years of people management experience, with demonstrated success in employee development, performance management, and team leadership.
  • Strong understanding of quote-to-cash, order management, customer support, and commercial business processes.
  • Professional proficiency in Japanese and strong written and verbal English communication skills.
  • Proven ability to manage operational performance, business-critical escalations, and cross-functional relationships.
  • Strong leadership, problem-solving, decision-making, communication, and organizational skills, with demonstrated accountability and follow-through.
  • Experience working effectively in a global, multicultural organization.
  • Working knowledge of ERP and CRM systems, Microsoft Office applications, and KPI reporting.
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