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Open nowFirst seen 4 hours ago

Center Manager

theupsstore290312 open roles

Where
West Chester, OH
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Your applicationOpen nowCenter Managertheupsstore2903 · West Chester, OH

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The clock on this job

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8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 4 hours ago

The posting

We’re searching for an energetic, business-minded Center Manager to lead operations and expand community reach at a busy retail location. This position is ideal for a self-starter who takes pride in building great teams, managing performance, and growing a local business through hands-on leadership.

As Center Manager, you’ll handle daily operations, staff development, and sales performance — but just as importantly, you’ll get out into the community one or two days a week to build relationships with neighboring businesses. Your efforts in local outreach and marketing will directly shape the center’s growth, visibility, and success.

Primary Responsibilities

  • Operational Oversight: Manage the daily workflow, staffing, and customer service experience to ensure smooth, professional operations.
  • Sales & KPI Management: Establish measurable goals, monitor team progress, and implement strategies to consistently meet or exceed sales targets and service benchmarks.
  • Team Leadership: Hire, train, and mentor employees while maintaining a culture of accountability, motivation, and recognition.
  • Community Engagement: Dedicate regular time each week to visit local businesses, introduce our services, and generate leads through networking and partnerships.
  • Marketing Execution: Support in-store and local marketing initiatives — both digital and grassroots — to attract new customers and strengthen repeat business.
  • Financial & Inventory Management: Track sales, control expenses, oversee P&L performance, and maintain accurate inventory levels.
  • Customer Relationship Management: Resolve customer concerns promptly, ensuring every interaction reinforces trust and loyalty.
  • Performance Reporting: Provide clear weekly and monthly summaries on sales, productivity, marketing outcomes, and operational improvements.
  • Continuous Growth Mindset: Use insights from data, customer feedback, and team input to streamline processes and elevate results.

Ideal Candidate Profile

  • 2+ years of experience managing a retail, service, or small business environment.
  • History of hitting sales goals and improving team KPIs through hands-on leadership.
  • Comfortable balancing in-store management with community engagement and marketing efforts.
  • Strong business acumen — understands how operational efficiency connects to profitability.
  • Excellent communication, organization, and problem-solving abilities.
  • Skilled in technology, including POS systems, Microsoft Office, and online tools.
  • Physically able to handle day-to-day retail duties when needed.

Preferred Background

  • Degree or college coursework in Business, Marketing, or Management.
  • Prior experience in a franchise or customer service–driven retail setting.
  • Familiarity with community networking, B2B sales, or local marketing campaigns.

Why You’ll Love This Role

  • You’ll have real ownership and visible impact. The Center Manager leads from the front — managing people, driving sales, and representing the brand in the local market. You’ll enjoy the autonomy to make decisions, test new ideas, and see results directly tied to your leadership and outreach efforts.
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