The posting
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
About the Role
We are looking for a commercially minded Ecommerce Executive to join our Ecommerce & Marketing team. You will play a central role in the day-to-day operational delivery of DTC ecommerce activity across a portfolio of client accounts, taking ownership of on-site execution, performance analysis, email campaign delivery, and client ticket management.
This is a hands-on, fast-paced role that sits at the heart of our ecommerce operations. You will need strong commercial acumen, an eye for detail, and the confidence to work across multiple platforms - including THG Ingenuity's proprietary tech stack, and our CRM tooling.
Key Responsibilities
Ecommerce Performance & Data Analysis
- Monitor and analyse DTC ecommerce performance including traffic, conversion funnels, revenue, and AOV
- Build and maintain regular performance reports, translating data into clear, actionable insights
- Conduct on-site analysis to identify opportunities to improve the customer journey and conversion rate
- Support A/B testing initiatives and document findings
On-Site Management — THG Ingenuity & Shopify
- Execute on-site changes across THG Ingenuity's ecommerce platform and Shopify, including product uploads, content edits, promotional mechanics, and navigation updates
- Manage asset optimisations such as updating banner messaging, imagery, and promotional content
- Maintain site accuracy and consistency across all product, category, and landing pages
- Follow QA processes to ensure all changes are tested and signed off before going live
- Support the delivery of campaign and site takeover activity in line with the trading calendar
CRM & Email Delivery — THG Personify
- Build, test, and schedule email campaigns within THG Personify in line with the CRM calendar
- Ensure all emails are accurately built, QA'd across devices and clients, and correctly segmented prior to deployment
- Support list management, audience segmentation, and CRM performance reporting
- Identify and flag performance trends and anomalies to the wider team
Client Ticket Management
- Act as first-line management for self-serve client tickets related to ecommerce operations
- Triage, respond to, and resolve tickets within agreed SLAs
- Escalate complex issues to the appropriate team members where required
- Maintain clear records of ticket activity and resolutions
What We’re Looking For
- Can-do attitude with the excitement to learn within a fast-paced, managed services environment.
- Comfortable working across both trading (site performance, promotions, conversion) and marketing (paid and organic channels).
- Data-literate and analytically confident - experienced with GA4, and ideally familiar with THG Ingenuity’s ecommerce and CRM platforms or comparable market tools.
- Excellent communicator with proven experience managing client or stakeholder relationships.
- Natural problem-solver who thrives in a fast-paced, high-accountability environment.
If you’re a graduate or looking to take your first step into ecommerce, we’d love to hear from you. Apply now to start your career with us.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
